Lead Assistant Manager

To provide a high standard of allocation and reconciliation of receivables across all ledgers and reduction of debt owed an effective and efficient manner.

To provide a high standard of customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards for multiple ledgers

Skill Requirements:

• Qualifications - Graduate/Masters in Accounting
• Good accounting knowledge which includes, preparation of JE and AR knowledge (Cash Application, Billing and Pricing
• At least 5 - 8 year of operational experience
• Basic Excel skills and knowledge of SAP is desired
• Strong numerical skills with an attention to detail
• Good written and Oral communication skills
• Ability to prioritize & multi-task
• Exhibits meticulous attention to detail
• Excellent problem solving & analytical skills

Brief Job Description:

• Basics accounting knowledge.
• Sound knowledge of Cash Application, Wire, Lockbox, Manual and Auto Payments
• O2C/AR Cycle
• Understanding on Suspense Accounts, Unidentified payments, Aging reporting
• Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.
• Providing coaching and feedback to team members to enable them to improve their performance
• Handling Escalations
• Provide inputs on process and system to the team
• Ability to research on the exception item and being responsible to clear the aged items
• Ability to analyze the errors, prepare RCA and bring in controls to reduce errors in the future

Competencies Required:

• Good Knowledge or experience in SAP S4
• Assign work to the team members on a daily basis
• Review daily transactions & monitor completion of work
• Team management and Transaction Monitoring
• Productivity Improvement
• Client interaction, if required at supervisory level
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Management reporting and oversight
• Leading a team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned
• Driving Quality initiatives in the process to attain measurable positive results
• Create reports on a daily, weekly & monthly basis for performance review with the onshore team
• Conduct quality audits from a sample of transactions
• Onboard any new team member & complete training
• Hold regular feedback & coaching sessions with the team
• Communicate with the internal teams within the client area for any further information required for completing transactions
• Capture metrics in the process & analyze trends to take proactive measures
• Have business reviews with the clients & internal management
• Ensure the quality of the transactions is in compliance with predefined parameters
• Focus on Customer Satisfaction, rapport building, effective communication, and timely resolution of Customer concerns