ServiceNow ITSM Architect

Expected skills and experience

Essential

• 12+ years of hands-on ServiceNow experience.

• 3+ years in a ServiceNow Architect or Lead Developer capacity.

• Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM).

• Deep expertise in: ServiceNow scripting (Client & Server-side) , Flow Designer, Integration Hub, Service Portal / Employee Center, ATF, CMDB architecture

• Strong experience with enterprise integrations (REST, SOAP, MID Server).

• Demonstrated experience delivering end-to-end implementations (design through deployment).

• Strong understanding of security models (ACLs, roles, domain separation).

• Experience working in Agile environments.

• Excellent written and verbal communication skills in English.

• Ability to work in high-pressure, regulated environments.

At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

ServiceNow ITSM Architect

ServiceNow ITSM Architect.