Require 3-7 years relevant experience on application support (L2 Support).
Primary Responsibilities:
o Support for People, SGDIR and IGG applications
Ensure smooth operations.
Incident and problem management aligned with ITIL processes
Monitoring and troubleshooting of the tickets using excel and sql queries
Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.
Skill Set Required:
Strong understanding of ITIL processes
Proficiency in Informatica
Experience with Dev Ops
SQL expertise
Hands-on with Excel and Macros.
