Wrktalk - Manager - Business Architecture

Manager - Business Architecture, WrkTalk DigiSec AI Pvt Ltd | Mumbai

About the Role

As WrkTalk scales its enterprise deployments, we are building a Business Architecture function that sits at the intersection of technology and client delivery. This role owns the end-to-end deployment of WrkTalk instances for enterprise clients - from internal coordination through go-live - freeing the sales team to focus on client relationships and revenue.

What You'll Own

Take complete ownership of every client deployment from sales handover to go-live

Liaise internally across Backend, Frontend, DevOps, Testing teams to deliver each instance on time and correctly

Manage all pre-deployment client queries on infrastructure requirements, coordinating with DevOps and Backend to resolve them

Drive installation calls - including screen shares, environment access sessions, IP whitelisting, SMTP configuration, and networking handshakes

Troubleshoot post-deployment issues (traffic routing, call connectivity, infosec clearances) by pulling in the right internal resources

Maintain rigorous deployment checklists and sign off on every instance before client handover

Coordinate internal attendance for client-facing calls - identifying who needs to be on a call and securing their availability

Act as the first line of defence for product integrity - when sales brings client customisation requests, you evaluate them against product architecture and articulate clearly and logically why WrkTalk is a single- product platform, not a bespoke solution, ensuring client expectations are set correctly from day one

Serve as the single point of internal coordination so the sales team's only touchpoint is you

Who You Are

B.Tech / B.E. from a reputed institution (IIT preferred) with 2-3 years of experience in a technology-intensive environment

Not necessarily a programmer, but deeply fluent in how technology systems work - infra, networking, application layers

Strong product mindset - you instinctively think in terms of scalable, standardised solutions and are comfortable holding the line on product boundaries without being dismissive of client needs

Organised to a fault - you work from checklists, track every open item, and nothing falls through the cracks

A natural coordinator who can hold multiple concurrent deployments without losing thread

Comfortable on client calls - confident, articulate, and able to translate technical complexity into plain language

Ambitious: this role is deliberately designed as a techno-commercial springboard for someone eyeing a top MBA programme

Why This Role

This is not a support function. You will have direct client exposure, own high-stakes deployments for marquee enterprises, and develop a rare combination of technical depth and business acumen. For an engineer looking to build a compelling MBA application - or simply to grow fast in a scaling B2B product company - this is an unusually rich two-year stint.

Location: Navi Mumbai

Reporting to: Founders / Senior Leadership