Salesforce Revenue Cloud Support
Company: Willware Technologies
Role: Salesforce Revenue Cloud Support
Location: Bangalore
Job: WFO
Experience
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6-8 years of Salesforce experience.
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Hands-on experience in Salesforce Revenue Cloud, CPQ, and Billing.
Key Responsibilities
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Provide application support for Salesforce Revenue Cloud solutions.
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Support and maintain Salesforce CPQ (Configure, Price, Quote) and Billing applications.
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Configure and maintain products, pricing rules, product rules, bundles, discount schedules, and quote templates.
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Support Quote-to-Cash (Q2C) processes, including subscriptions, renewals, amendments, and asset-based ordering.
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Support Salesforce Billing processes, including invoicing, payment management, tax calculations, credit/debit notes, and revenue recognition.
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Troubleshoot production issues, perform root cause analysis, and resolve incidents within SLA.
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Support customizations developed using Apex, Lightning Web Components (LWC), Aura Components, Visualforce, SOQL/SOSL, and Triggers.
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Support REST/SOAP API integrations with ERP, Finance, and third-party applications.
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Perform configuration changes, bug fixes, minor enhancements, and deployment support.
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Collaborate with business users and cross-functional teams to ensure smooth application support and system availability.
Required Skills
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Salesforce Revenue Cloud
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Salesforce CPQ
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Salesforce Billing
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Quote-to-Cash (Q2C)
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Revenue Recognition
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Subscription Management
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Contract Lifecycle Management (CLM)
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Advanced Approvals
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Apex
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Lightning Web Components (LWC)
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Aura Components
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Visualforce
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SOQL/SOSL
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REST/SOAP APIs
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Production/Application Support
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ERP and Finance System Integrations
