Customer Service Representative – US Healthcare

Customer Service Representative US Healthcare (Remote | Mumbai)

Location: Mumbai (Night Shift) | Work Mode: Remote

Job Type: Full-time | Permanent

About the Role

We are hiring a friendly, detail-oriented Customer Service Representative to support patients, doctors, pharmacies, and clinical teams in the US Healthcare domain. You will ensure smooth communication, accurate documentation, and exceptional service delivery.

Key Responsibilities

Handle inbound & outbound calls related to prescriptions and healthcare services

Collect, verify, and update patient insurance & pharmacy details

Create follow-up tasks to ensure proper patient communication

Connect patients with pharmacists or clinicians for counseling

Escalate cases to insurance verification or clinical departments when needed

Schedule, cancel, or reschedule appointments as per facility guidelines

Respond to all queries using professional English, following HIPAA compliance

Skills & Qualifications

Excellent English communication (spoken & written)

Strong listening, problem-solving, and customer service skills

Empathy, patience, and ability to handle sensitive conversations

Adaptability to changing tools and processes

1+ year experience in customer support/call center (US healthcare preferred)

Must be based in Mumbai

Comfortable with night shifts