Customer Support Executive

Key Responsibilities

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• Respond to customer inquiries via phone, email, chat, and support tickets.
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• Resolve customer concerns in a timely and professional manner.
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• Escalate complex issues to the appropriate teams when required.
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• Maintain accurate records of customer interactions in the CRM system.
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• Follow up with customers to ensure complete issue resolution.
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• Provide accurate information about products, services, and company policies.
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• Collaborate with internal teams to improve customer satisfaction.
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• Meet individual and team performance metrics, including response and resolution times.
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Requirements

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• Bachelor's degree in any discipline.
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• 0-2 years of experience in customer support, customer service, or a similar role.
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• Fresh graduates with excellent communication skills are encouraged to apply.
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• Strong verbal and written communication skills in English.
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• Excellent problem-solving and interpersonal skills.
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• Basic knowledge of Microsoft Office or Google Workspace.
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• Ability to multitask and work in a fast-paced environment.
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• Customer-first attitude with a positive and professional approach.
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