ServiceNow Lead Developer

Description:

Role Summary

Looking for a hands-on ServiceNow Lead Developer with deep expertise in Change & Release Management. The role involves designing, developing, and governing scalable ITSM solutions aligned to ITIL and enterprise release processes.

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Core Technical Responsibilities

Lead design & development of Change and Release Management modules in ServiceNow

·Develop and customize using:

• Advanced scripting (JavaScript, Glide APIs, Script Includes)
• Business Rules, Client Scripts, UI Policies, UI Actions
• Flow Designer and Workflow automation
• Change models (Normal / Standard / Emergency)
• Release lifecycle (build → test → deploy)

Develop integrations using:

• REST/SOAP APIs, IntegrationHub, MID Server

Implement:

• CMDB-driven change impact analysis
• Automated release pipelines and deployment strategies

Manage:

• Update sets, instance promotions, and release deployments
• Ensure adherence to coding standards, performance optimization, and platform best practices

Release & Change Engineering

• Configure and optimize end-to-end release lifecycle (build → test → deploy)
• Enable CAB workflows, approvals, and audit tracking
• Design rollback, risk mitigation, and deployment validation mechanisms
• Support multi-environment release coordination and parallel deployments

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Required Technical Skills

• Strong hands-on in:
  • ServiceNow ITSM (mandatory)
  • Change Management & Release Management (must-have)
• Expertise in:
  • JavaScript, Glide APIs
  • Flow Designer, Service Catalog, CMDB integration
• Experience with:
  • DevOps / CI-CD integrations
  • Update Sets, instance upgrades, release pipelines
• Good understanding of:
  • Agile / Scrum delivery model

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Certifications

• ServiceNow CSA – Mandatory
• CIS–ITSM – Mandatory
• ITIL Foundation – Preferred

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Good to Have

• Experience in managed services / multi-vendor environments
• Experience in large-scale enterprise implementations

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Key Differentiator (Must Have)

Strong hands-on coding + configuration capability (not just process knowledge)
Proven experience in Change & Release module ownership and implementation
Exposure to DevOps-driven release automation