Network engineer

• Manage and maintain Cisco Unified Communications Manager (CUCM), CUBE routers, and related voice gateways.
• Configure dial plans, SIP trunks, and call routing policies.
• Administer voice mail systems and collaboration endpoints. Hands-on experience with Cisco Unified Communications (CUCM, CUBE routers, SIP, VoIP).
• Familiarity with F59 (likely referring to a specific Cisco feature or internal code—please confirm if this is a protocol or internal tool).
• Expertise in Prognosis for voice monitoring and troubleshooting.
• Experience with Akkadian Provisioning Manager for automation and provisioning.
• Strong understanding of SIP, RTP, QoS, and voice network protocols.
• Basic scripting knowledge (PowerShell, Python) for automation tasks.
• CCNA Collaboration or equivalent certification preferred.
• Use Prognosis for real-time monitoring and performance analysis of voice systems.
• Diagnose and resolve voice quality issues, call failures, and latency problems.
• Provide Level 2 support for escalated incidents and coordinate with vendors when required.
• Utilize Akkadian Provisioning Manager for user and device provisioning.
• Implement automation scripts for repetitive tasks where applicable.
• Work closely with network, security, and collaboration teams to ensure integrated solutions.
• Participate in capacity planning and voice infrastructure upgrades.