CIS_ Servicenow developer -INDIA

*AI & Agentic Workforce Enablement*

- Architect and implement autonomous AI agents in ServiceNow that perform roles such as Scrum Master AI employee (e.g., sprint planning, backlog grooming, velocity tracking, reporting) and Application Analyst AI employee (e.g., incident triage, root cause analysis, application monitoring).

- Develop capabilities for self-learning, adaptive recommendations, and dynamic workflow execution.

- Leverage LLMs, machine learning, and orchestration tools to simulate human-like reasoning and task execution within ServiceNow.

*Agile & Collaboration*

- Partner with business stakeholders, Scrum teams, and application owners to translate requirements into technical solutions.

- Participate in Agile ceremonies and actively contribute to backlog refinement, sprint planning, and demos.

- Enable AI Scrum Master to automate team metrics reporting, risk identification, and sprint forecasting.

Total Experience

5 plus years

Relevant Experience

5 plus years

Mandatory skills

- 5+ years of hands-on development experience with ServiceNow (custom apps, ITSM, ITOM, SPM modules).

- Proficiency in JavaScript, Glide API, AngularJS/React, HTML, CSS within the ServiceNow ecosystem.

- Strong understanding of ServiceNow architecture: Flow Designer, IntegrationHub, Script Includes, Business Rules, ACLs, CMDB.

- Experience with full stack development: front-end (Now Experience, portals), back-end (server-side scripts, API integrations).

- Familiarity with AI/ML concepts and integration of ServiceNow with LLMs, chatbots, or automation frameworks.

- Proven ability to design and implement autonomous digital workflows and intelligent automation.

- Solid understanding of Agile/Scrum methodologies and how to apply them in ServiceNow delivery.

- Strong problem-solving and communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.

**Preferred Skills**

- Exposure to DevOps practices (Jenkins, Git, CI/CD pipelines for ServiceNow).

- Certification(s): ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in ITSM/CSM/ITOM, ServiceNow Micro-Certifications (IntegrationHub, Predictive Intelligence).

Desired skills

**Preferred Skills**

- Exposure to DevOps practices (Jenkins, Git, CI/CD pipelines for ServiceNow).

- Certification(s): ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in ITSM/CSM/ITOM, ServiceNow Micro-Certifications (IntegrationHub, Predictive Intelligence).

- Background in creating or managing agent-based AI systems or autonomous digital workforce solutions.

Domain (Industry)

CMT

Work Location

India all locations

Background checK (Before onboarding / After onboarding)

Before Onboarding

BGV Vendor

TBD

Mode of Interview- Telephonic/Face to Face/Video Interview

Hybrid

WFO / WFH / Hybrid

Hybrid

Shift Details (Time)

2pm - 11pm

Client BTP / SHTP (onsite)

Vendor Rate in currency of Work Location

16000 /day ( tentative )

Client