Posted 15 July, 2026
Service Now Admin
Diverse Lynx
Airoli, Navi Mumbai,Maharashtra
Full Time
Reference: 365_569689_19-03813
Role- Service Now Admin
Experience - 5+ Years
Location- Chennai
JD:-
Experience - 5+ Years
Location- Chennai
JD:-
| Must have experience in CMDBs, Power BI, Tableau Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible Assign unresolved Incidents to appropriate Tier 2 Support Group Log all Incident/Service Request details, allocating categorization and prioritization codes Keep users informed about their Incidents' status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) Provide first-line investigation and diagnosis of all Incidents and Service Requests Verify resolution with users and resolve Incidents in ITSM tool Escalate Major Incidents to the Incident and/or Problem Manager Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator. Owns all Incidents and Service Requests throughout the lifecycle |
