Hiring for Analyst

Job details

Proposed designation
Analyst

Role type
Team Driven

Reporting to
Team Lead/Asst. Manager

Geo to be supported
United States

Work timings
2:00 PM to 10:30 PM

Roles & responsibilities

KPMG Global Services (KGS) delivers smart working processes, rapidly scalable solutions and the right talent. The Analyst will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes. The Analyst will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail.

End-to-end ownership of course review and approval process duties.

Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework.

Effective customer service and relationship management across a range of stakeholders

Meet established quality and service level agreements

Operational administrative duties to include:

Daily assignment and management of Learning Requests submitted.

Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines

Determine and administer Continuing Professional Education (CPE) credits in KPMG's learning management system for participants and instructors

When applicable create and distribute certificates of attendance to KPMG clients

Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes

Ability to follow standard processes and identify and report any potential issues, understanding when to escalate

Ensure all requirements are adhered to through compliance with all appropriate policies and procedures.

Ability to follow standard processes, templates and identify and report any potential issues, understanding when to escalate

Ensure all requirements are adhered to through compliance with all appropriate policies and procedures

Skills and Experience

Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants/learners (internal and external), onshore team members and leadership, which will include senior managers, Directors and Partners

Strong attention to detail and investigative nature to ensure all elements of the review process have been accurately completed and all data collected is accurate

Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement

Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure

Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution

This role is for you if you have the below

Educational qualifications

Non-tech graduate - BA, B. Com, B.Ed or BE, BCA

Work experience

0 - less than 2 year of work experience in relevant domain

Preferred exposure to international work setup

Mandatory technical & functional skills

MS Office suit including Outlook and Excel

IT literate, proven experience of working with multiple systems

Preferred technical & functional skills

Experience of working in an operational / contact center environment

Experience of effective relationship management

Experience in a financial environment

Has worked successfully in a target driven environment

Key behavioral attributes/requirements

Team player, work planner and a good organizer

Integrity, accountability, decision making

Driving quality results, resilience, customer focused

Effective interperso0nal skill and creative thinker

Other information

Interview process: 3-4 rounds

Does the job role involve travelling: No

Does the busy season apply to this role?: Yes