Manager, Implementation

As a Manager, Implementation at Branch, we are looking for a customer focused, hands-on, and technically skilled individual to be a leader on the APAC/EMEA Implementation team. The team is responsible for new and existing customer onboarding as well as designing and deploying bespoke Services engagements to meet our customers needs. You will lead a team of Solution Architects and Technical Project Managers who are responsible for engagement scoping & validation, project management, debugging & troubleshooting, day-to-day delivery and overall project success. You will be responsible for empowering and supporting the team within this region. This role combines customer interaction, cutting-edge mobile technology implementation and team leadership. This leader will need a background in mobile technology and project management in order to both engage clients on technical topics while coaching and developing the team.

Project Management and Mobile industry experience required.

As a Manager, implementation, you'll get to:

• Hire, train and mentor a team of high-performing Technical Project Managers and Solution Architects that support a global customer base.
• Own the success of our customer engagements through diligent project scoping while providing proactive support and advisory to your team.
• Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including Customer Success, Product Management,Support, Sales and Engineering.
• Partner with regional and global leadership to build, refine and iterate on Service offerings that meet our customers needs while driving cost effective revenue for your organization.
• Own resource utilization and ongoing capacity needs while working with Sales peers to properly forecast and staff projects.
• Nurture client relationships through organized & strategic in-person, phone, and email communications.
• Build business cases & performance reports showcasing your engagements portfolio status, health, risks, mitigation strategies, areas of opportunity, etc.
• Build, define and present cross-functional initiatives that align with core business objectives.
• Set metrics, processes, and responsibilities for your team.
• Focus on professional development for your team.

You'll be a good fit if you have:

• 6+ years of experience in a client-facing Implementation or related service delivery experience (e.g. Project Management, Technical Consulting).
• 2+ years in a People Management role of a technical, customer facing team.
• 2+ years experience in technical roles including some experience specifically with mobile technology.
• Experience growing, coaching, and mentoring a team.
• Flexibility to work with customers across regions, time zones, while navigating language and cultural challenges.
• Bachelor's Degree in Information Systems/Technology, Engineering, Computer Science, or other Technical Field.
• Excellent ability to drive resolution of customer escalations and address complex technical situations.
• Passionate about supporting and transforming customers' experience, a customer-first mentality.
• Strong presentation skills.
• Strong verbal and written skills.
• Solid understanding of API/Cloud-based SaaS technologies.
• Ability and willingness to travel to customers as needed.