Customer Success Manager

About Us

Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences.

Role Overview

As a Customer Success Manager at Supy, you will be the key point of contact for our customers across APAC, owning the full post-sale lifecycle from onboarding to long-term growth. Your mission will be to ensure restaurant groups successfully adopt Supy and achieve measurable operational and financial impact. This is a unique opportunity to shape how customer success is delivered in the region, with strong ownership and visibility in a fast-growing SaaS company.

Key Responsibilities

Customer Onboarding & Adoption

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• Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions.
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• Train and support restaurant teams on platform features aligned with their operations.
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• Drive engagement across core modules including inventory, procurement, and cost control.
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Account Management & Growth

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• Build and nurture long-term relationships with stakeholders across restaurant teams.
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• Act as a trusted advisor, providing insights to optimize operations and performance.
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• Identify opportunities for account expansion and support renewal processes.
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Customer Success & Retention

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• Monitor account health, proactively identifying risks and ensuring high customer satisfaction.
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• Resolve issues promptly in line with SLA commitments.
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• Deliver tailored solutions by collaborating closely with internal teams.
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Insights & Collaboration

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• Track and analyze KPIs, preparing reports that demonstrate value and ROI.
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• Relay customer feedback to product and internal teams to support continuous improvement.
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• Contribute to overall business growth through customer success outcomes.
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Qualifications

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• 3–5+ years of experience in customer success or account management within B2B SaaS, hospitality tech, or POS/restaurant tech.
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• Strong understanding of restaurant operations, procurement, and cost management.
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• Ability to manage multiple customer accounts effectively.
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• Analytical mindset with the ability to use data to drive decisions and insights.
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• Familiarity with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight).
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• Strong customer-centric mindset with a passion for helping clients succeed.
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Preferred Attributes

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• Bachelor’s degree in business, hospitality management, or a related field.
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• Previous experience as a cost controller in restaurants.
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• Experience in the F&B, hospitality, or restaurant tech space.
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• Basic understanding of SaaS platforms and APIs.
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