Posted 16 July, 2026
AWS Connect Position - Deloitte
Euclid Innovations
Bengaluru, IN
Full Time
Reference: 26-00440-649-2
Description:
AWS Job Description:
• 6-10 years of technology consulting experience, with a strong focus on contact center solutions and cloud operations.
• Minimum of 6-7 years of in-depth, hands-on experience with Amazon Connect and associated AWS services in large-scale environments.
• Expert proficiency in designing, developing, and optimizing complex Amazon Connect contact flows, including integration with Lex bots, Lambda, external APIs, Python, and JSON.
• Demonstrated ability to architect and implement secure, scalable, and high-availability contact center solutions using AWS services such as Connect, Lex, Polly, Lambda, CloudWatch, Kinesis, Glue, S3, Redshift, SNS, and SQS.
• Advanced development experience with AWS Lex bots for natural language processing, conversational AI, and seamless call routing.
• Strong coding skills in Python, with solid experience writing complex SQL queries and performing data/string analysis for contact center analytics and reporting.
• Extensive knowledge of DevOps practices—including CI/CD pipeline design, automated testing, Docker containerization, and version control with GitHub—ensuring robust and automated deployments.
• Proven experience with agile and iterative project delivery methodologies, actively leading sprint planning, backlog refinement, and stakeholder alignment for cloud and contact center transformation projects.
• Ability to translate intricate business and technical requirements into innovative, actionable solution architectures and technical designs.
• Thorough understanding of end-to-end project delivery, including assessment, design, build, deployment, and operational transition for cloud-based contact center initiatives.
• Up-to-date awareness of cloud and contact center technology trends, tools, and emerging best practices.
• Prior experience leading technical teams or mentoring junior developers is highly desirable.
AWS Job Description:
• 6-10 years of technology consulting experience, with a strong focus on contact center solutions and cloud operations.
• Minimum of 6-7 years of in-depth, hands-on experience with Amazon Connect and associated AWS services in large-scale environments.
• Expert proficiency in designing, developing, and optimizing complex Amazon Connect contact flows, including integration with Lex bots, Lambda, external APIs, Python, and JSON.
• Demonstrated ability to architect and implement secure, scalable, and high-availability contact center solutions using AWS services such as Connect, Lex, Polly, Lambda, CloudWatch, Kinesis, Glue, S3, Redshift, SNS, and SQS.
• Advanced development experience with AWS Lex bots for natural language processing, conversational AI, and seamless call routing.
• Strong coding skills in Python, with solid experience writing complex SQL queries and performing data/string analysis for contact center analytics and reporting.
• Extensive knowledge of DevOps practices—including CI/CD pipeline design, automated testing, Docker containerization, and version control with GitHub—ensuring robust and automated deployments.
• Proven experience with agile and iterative project delivery methodologies, actively leading sprint planning, backlog refinement, and stakeholder alignment for cloud and contact center transformation projects.
• Ability to translate intricate business and technical requirements into innovative, actionable solution architectures and technical designs.
• Thorough understanding of end-to-end project delivery, including assessment, design, build, deployment, and operational transition for cloud-based contact center initiatives.
• Up-to-date awareness of cloud and contact center technology trends, tools, and emerging best practices.
• Prior experience leading technical teams or mentoring junior developers is highly desirable.
