Posted 16 July, 2026
Technical Support Engineer - UX
VARITE INDIA PRIVATE LIMITED
Hyderabad, Telangana, IN
Full Time
Reference: 26-38958-2522-2
Company Name: VARITE India Private Limited
About The Client:
A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.
About The Job:
- In this role, the Support Engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
- A successful candidate will be committed to providing exceptional customer support experiences by building trust, showing empathy, and using excellent communication skills to answer customer questions and resolve issues through web, chat, email, case updates, and telephone support.
- The engineer will leverage their understanding of the ServiceNow platform and core functionalities while utilizing various diagnostic tools to isolate issues, resolve technical problems, and collaborate with cross-functional teams for complex customer cases.
Qualifications:
Skills
- Working knowledge of the components in a web application stack.
- AngularJS framework knowledge.
- Experience working with dynamic HTML components including AJAX, JavaScript, CSS, XML, HTML, and XHTML.
- Basic Object-Oriented Programming skills (Java strongly preferred).
- Basic understanding of SQL.
- Strong troubleshooting and root cause isolation skills.
- Demonstrated creative problem-solving approach and analytical skills.
- Proficiency in analyzing log files and applying standard debugging concepts.
- Experience providing web development support is highly desirable.
- Familiarity with incident management, knowledge management, defect management, and escalation management practices.
- Excellent verbal and written communication skills.
Preferred Skills (Great to Have)
- Previous experience working with the ServiceNow platform as a ServiceNow Developer.
- Experience with Client Scripts, UI Policies, UI Actions, UI Pages, UI Scripts, and Macros.
- Experience configuring Virtual Agent and Agent Workspace.
- Understanding of Bootstrap framework.
- Understanding of message communication protocols.
- Working knowledge of JavaScript.
- Familiarity with Eclipse IDE.
- Previous experience in software development or software consulting.
- Experience supporting and troubleshooting e-commerce applications involving catalog, shopping cart, merchandising, and payment handling.
- Experience supporting SaaS applications.
Education
- Bachelor’s Degree in Computer Science or a related field (or equivalent degree and experience).
- 2+ years of experience working as a developer on the technologies listed in the Skills section.
- Customer-facing technical support experience supporting web-based products or e-commerce applications is an advantage.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
