Quality Analyst - Senior Executive

• Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
• Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action
• Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
• Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
• Ensure compliance with airline policies, visa requirements, and company SOPs
• Identify service gaps and recommend corrective and preventive actions
• Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
• Graduate in any stream
• Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
• Hands-on experience to manage Travel Products

Higher Education Diploma with 1 - 2 years of relevant experience

• Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
• Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action
• Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
• Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
• Ensure compliance with airline policies, visa requirements, and company SOPs
• Identify service gaps and recommend corrective and preventive actions
• Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
• Graduate in any stream
• Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
• Hands-on experience to manage Travel Products