Posted 16 July, 2026
Service Desk
Diverse Lynx
Tamil Nadu
Full Time
Reference: 365_569689_26-01507
Role Descriptions: Key ResponsibilitiesIncident Management: Serve as the first point of contact for users reporting technical issues via phone| chat| or email.Ticketing & Tracking: Log| categorize| and prioritize all support requests within ITSM systems (e.g.| Jira| ServiceNow| Freshservice).Troubleshooting: Diagnose and resolve standard issues| including access management| password resets| software installation| and basic network/hardware faults.Escalation: Route complex or unresolved issues to Level 2/Level 3 specialist teams while keeping the user informed of progress.Knowledge Base Maintenance: Document solutions and update the corporate knowledge base to improve self-service capabilities.
Essential Skills: Key ResponsibilitiesIncident Management: Serve as the first point of contact for users reporting technical issues via phone| chat| or email.Ticketing & Tracking: Log| categorize| and prioritize all support requests within ITSM systems (e.g.| Jira| ServiceNow| Freshservice).Troubleshooting: Diagnose and resolve standard issues| including access management| password resets| software installation| and basic network/hardware faults.Escalation: Route complex or unresolved issues to Level 2/Level 3 specialist teams while keeping the user informed of progress.Knowledge Base Maintenance: Document solutions and update the corporate knowledge base to improve self-service capabilities.
Desirable Skills: Key ResponsibilitiesIncident Management: Serve as the first point of contact for users reporting technical issues via phone| chat| or email.Ticketing & Tracking: Log| categorize| and prioritize all support requests within ITSM systems (e.g.| Jira| ServiceNow| Freshservice).Troubleshooting: Diagnose and resolve standard issues| including access management| password resets| software installation| and basic network/hardware faults.Escalation: Route complex or unresolved issues to Level 2/Level 3 specialist teams while keeping the user informed of progress.Knowledge Base Maintenance: Document solutions and update the corporate knowledge base to improve self-service capabilities.
Keyword:
Skills: IT IS_Service Desk
Experience Required: 2-4
Essential Skills: Key ResponsibilitiesIncident Management: Serve as the first point of contact for users reporting technical issues via phone| chat| or email.Ticketing & Tracking: Log| categorize| and prioritize all support requests within ITSM systems (e.g.| Jira| ServiceNow| Freshservice).Troubleshooting: Diagnose and resolve standard issues| including access management| password resets| software installation| and basic network/hardware faults.Escalation: Route complex or unresolved issues to Level 2/Level 3 specialist teams while keeping the user informed of progress.Knowledge Base Maintenance: Document solutions and update the corporate knowledge base to improve self-service capabilities.
Desirable Skills: Key ResponsibilitiesIncident Management: Serve as the first point of contact for users reporting technical issues via phone| chat| or email.Ticketing & Tracking: Log| categorize| and prioritize all support requests within ITSM systems (e.g.| Jira| ServiceNow| Freshservice).Troubleshooting: Diagnose and resolve standard issues| including access management| password resets| software installation| and basic network/hardware faults.Escalation: Route complex or unresolved issues to Level 2/Level 3 specialist teams while keeping the user informed of progress.Knowledge Base Maintenance: Document solutions and update the corporate knowledge base to improve self-service capabilities.
Keyword:
Skills: IT IS_Service Desk
Experience Required: 2-4
