Project Lead - COO

Role Overview

This role is responsible for driving strategic program governance, workforce planning, and financial oversight under COO leadership, along with execution of transition and hiring-related activities. The position ensures strong alignment between business priorities, resource planning, and operational delivery.

Key Responsibilities

1. COO Governance & Strategic Oversight (Primary Focus)

Portfolio & Governance Management

• Lead portfolio governance and ensure compliance with organizational standards
• Drive Portfolio Review (PSR) updates and governance reporting
• Manage and track OKR alignment and performance metrics
• Prepare and present weekly COO updates, DL updates, and HRCT alignment reports
• Support Sourcing SteerCo governance and executive decision-making forums

Workforce & Resource Planning

• Own pyramid resource management and workforce optimization
• Drive weekly staffing plan alignment with business strategy
• Manage span of control across teams to ensure efficiency
• Oversee RM and RC changes (resource movement and allocation adjustments)
• Lead landing plans across business units (GSC IN MGMT, leadership stakeholders)

Financial & Budget Management

• Manage RBS budget planning and forecasting
• Drive travel budget and staff engagement budget management
• Oversee vendor cost sheets and contractor rate card approvals
• Support PO data collation and budget tracking governance
• Own annual processes such as CSLA and financial accountability frameworks

Leadership Reporting & Stakeholder Management

• Manage GSC COO weekly updates and leadership dashboards
• Drive GSC Leadership RBS hiring dashboard insights
• Ensure alignment with cross-functional teams including HR, Finance, and Delivery stakeholders
• Enable data-driven decision-making through reporting and analytics

2. Transition, Hiring & Execution Management

Hiring & Talent Operations

• Manage daily and weekly hiring operations
• Support Taleo creation, hiring workflows, and interview coordination
• Track and manage interview feedback and hiring pipeline
• Support quarterly application reviews, DTA, and TRA processes

Transition Management

• Drive transition plans and execution updates for SteerCo reviews
• Manage and track transition budgets
• Coordinate weekly GSC transition meetings and reporting cadence
• Ensure smooth delivery of transition milestones and onboarding readiness

Resource Backup & Continuity Planning

• Maintain and update Backup CDC plans
• Support backup resource allocation for critical roles
• Ensure business continuity through effective backup planning

Key Skills & Qualifications

• Strong experience in Project/Program Management, PMO, or COO office roles
• Expertise in governance, workforce planning, and financial management
• Strong stakeholder management with exposure to senior leadership (COO level)
• Experience in transition management and hiring operations
• Advanced skills in Excel, dashboards, and reporting tools
• Excellent communication and coordination skills