Commercial Executive – (Dispatch) - MNC Manufacturing Company

Job Purpose

To lead the company's commercial operations, including procurement, contract management, pricing, order execution, logistics, invoicing, statutory compliance, and commercial governance, ensuring profitable growth and operational excellence.

Key Responsibilities

• Manage daily dispatch planning and execution of electrical testing equipment as per customer delivery schedules.
• Process customer Purchase Orders (POs) and create sales orders in SAP/ERP systems.
• Coordinate with Sales, Production, Engineering, Quality, Stores, and Logistics teams to ensure equipment readiness and timely dispatch.
• Verify customer PO requirements, delivery schedules, product details, serial numbers, and required documentation before shipment.
• Prepare and process dispatch documents including:
  • Tax Invoice
  • E-Invoice
  • E-Way Bill
  • Delivery Challan
  • Packing List
  • Transport Documents
  • Warranty Documents
  • Test Certificates
• Ensure proper packing, labeling, and documentation of equipment before dispatch.
• Coordinate with transporters, courier agencies, and logistics partners for timely delivery.
• Track dispatched materials and follow up for delivery confirmation and Proof of Delivery (POD).
• Maintain dispatch records, shipment tracking details, pending order status, and customer delivery reports.
• Coordinate with customers regarding dispatch schedules, delivery status, and documentation requirements.
• Coordinate with Finance for billing, invoice submission, payment-related documentation, and customer queries.
• Maintain customer PO files, commercial records, and dispatch documentation as per company procedures.
• Support tender/project-related commercial documentation requirements.
• Prepare daily/weekly MIS reports related to order booking, dispatch status, invoicing, pending deliveries, and delivery performance.
• Ensure compliance with GST, e-Invoicing, e-Way Bill, and internal dispatch procedures.

Qualifications & Experience

• Bachelor's degree in Commerce, Engineering, Business Administration, or Supply Chain or related field.
• 4-6 years of experience in dispatch, logistics coordination, order processing, or commercial operations.

Required Skills

• Knowledge of order management, dispatch processes, and invoicing.
• Experience with SAP (SAP SD/MM preferred).
• Knowledge of GST documentation and logistics processes.
• Good command of MS Excel and MIS reporting.
• Strong coordination skills with internal teams and customers.
• Attention to detail and ability to manage multiple orders simultaneously.

Key Performance Indicators (KPIs)

• Accurate and timely order processing.
• On-time dispatch and delivery execution.
• Accuracy of invoices and dispatch documentation.
• Effective coordination with customers and internal teams.
• Compliance with commercial processes and statutory requirements.