Marketing Operations - Campaign Management

• Lead the Email Team, including email content creation and campaign execution.
• Manage day-to-day operations of the Email Team and ensure smooth workflow.
• Ensure team SLAs and operational KPIs are consistently achieved month over month.
• Monitor risks and issues proactively, ensuring timely resolution and escalation.
• Maintain high-quality standards for email content while meeting project timelines.
• Ensure compliance with regulatory and organizational guidelines for all campaigns.
• Coordinate and provide ongoing communication and operational support to onshore teams.
• Track, monitor, and improve operational metrics to drive team performance.
• Create, manage, and revise project work plans based on changing business requirements.
• Lead business discussions with clients and manage project expectations effectively.
• Negotiate timelines, priorities, and delivery plans with stakeholders.
• Conduct discussions for new business requirements and campaign enhancements.
• Drive continuous process improvements, innovation, and productivity initiatives within the team.
• Design and execute digital marketing advertisements and promotional campaigns.
• Plan, execute, monitor, and analyze direct marketing campaigns from initiation through post-campaign evaluation.
• Analyze campaign performance and recommend optimization strategies.
• Solve moderately complex business and operational challenges using existing and new approaches.
• Develop new solutions by adapting established methods and best practices.
• Align team activities with strategic objectives defined by senior leadership.
• Collaborate with internal teams, clients, supervisors, and management to ensure successful project delivery.
• Work independently with minimal supervision while managing multiple priorities.
• Lead medium-sized teams and mentor team members to achieve business goals.
• Manage multiple projects simultaneously while meeting deadlines.
• Work effectively in rotational shifts as per business requirements.

• Experience – More than 4 years of experience in Campaign Management
• Qualifications:BSc
• Years of Experience:10 to 14 years

Required Skills

• Email Campaign Management
• Email Content Creation
• Digital Marketing
• Campaign Planning & Execution
• Marketing Campaign Analysis
• Content Management
• Team Leadership & People Management
• Client Relationship Management
• Stakeholder Management
• Project Management
• Governance & Compliance
• Risk & Issue Management
• KPI & SLA Management
• Operational Metrics Monitoring
• JIRA (Preferred)
• Workfront (Preferred)
• Strong Communication Skills
• Time Management
• Multitasking
• Problem Solving
• Analytical Thinking
• Decision Making
• Process Improvement
• Attention to Detail
• Organizational Skills
• Ability to Meet Tight Deadlines
• Quick Learning Ability
• Flexibility to Work in Rotational Shifts