Jira Support - Technical Lead-Cloud & Infra Engg

Area(s) of responsibility

Activities:

• Administer and support Jira, Confluence, and Jira Service Management platforms
• Design and maintain workflows, schemes, permissions, and configurations
• Implement and maintain automation to reduce manual effort
• Support incident, request, agile, and portfolio use cases
• Build and maintain dashboards and reports for operational and management needs
• Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
• Ensure platform governance, documentation, and best practices
• Provide L2/L3 support and collaborate with vendors and internal teams
• Support Tech Operating Model, enabling transitions, migrations and support audit activities

Key deliverables:

• Configured and optimized Jira and Confluence environments
• Well documented workflows, templates, and standards
• Automated rules and reduced manual operations
• Dashboards and reports supporting decisionmaking
• Knowledge base and operational runbooks