L3 - Veeva Quality Analyst

A senior application expert to anchor the VEEVA Quality and hypercare function at client starting immediately. This is not a development role - it requires a technically credible professional who can lead functional discussions, triage escalations, and coordinate integrations across systems.

Key Responsibilities

Own L3 escalations from the L1/L2 support team; triage, diagnose, and resolve
Review Veeva release notes on a biweekly cadence and assess impact on client's configuration
Lead integration troubleshooting across Veeva QMS, Quality Docs, and connected systems (SAP, labeling, etc.)
Participate in technical review calls with Veeva and internal IT teams
Support ongoing projects stabilization post go-live

Profile Requirements

8-10 years of experience in Veeva quality and pharma IT applications
Hands-on Veeva QMS experience (Quality Docs exposure a strong plus)
Familiarity with integration patterns (APIs, middleware) - not a developer but able to lead the conversation
Strong problem-solving and communication skills; must work independently
Prior pharma/life sciences environment preferred (GxP awareness helpful but not mandatory for L3 role)

At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Profile Requirements

8-10 years of experience in Veeva quality and pharma IT applications
Hands-on Veeva QMS experience (Quality Docs exposure a strong plus)
Familiarity with integration patterns (APIs, middleware) - not a developer but able to lead the conversation
Strong problem-solving and communication skills; must work independently
Prior pharma/life sciences environment preferred (GxP awareness helpful but not mandatory for L3 role)

Key Responsibilities

Own L3 escalations from the L1/L2 support team; triage, diagnose, and resolve
Review Veeva release notes on a biweekly cadence and assess impact on client's configuration
Lead integration troubleshooting across Veeva QMS, Quality Docs, and connected systems (SAP, labeling, etc.)
Participate in technical review calls with Veeva and internal IT teams
Support ongoing projects stabilization post go-live