Staff Business Systems Analyst

Role We are looking for a Staff Business System Analyst to join our team. This is a remote position within India reporting directly to the Director CRM & PRM Applications in the IT Business Apps department. You will drive the technical evolution of our CRM systems by capturing business requirements for SFDC Sales Cloud and Experience Cloud implementations. You'll partner with leaders to define system goals, prioritize project scoping, and translate complex business needs into functional designs for our engineering teams.

• Serve as a process and systems leader with deep ownership of how GTM strategy is operationalized across tools, workflows, and data models
• Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification
• Lead business and functional requirements while defining and prioritizing scoping
• Partner with cross-functional stakeholders to understand business needs, translate them into functional and technical designs, and handle intakes and troubleshooting in a timely manner
• Lead the end-to-end implementation, evolution, and optimization of GTM process and workflows in Salesforce.

Who You Are (Success Profile)

• You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner, leveraging dynamic range to navigate seamlessly between high-level strategy and hands-on execution while operating with unyielding integrity.

• You are a tenacious problem-solver who runs toward challenges, knowing that finding solutions to hard problems delivers the biggest impact.

• You are a high-trust collaborator who embraces our challenge culture by giving and receiving candid, respectful feedback to earn trust and elevate the entire team.

• You possess a true growth mindset, actively seeking feedback to continuously develop yourself, become a stronger teammate, and drive your work with purpose.

What We're Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

• 8-10 years of IT professional experience in software development with a focus on system software

• 6+ years of experience on Salesforce.com, Sales Cloud, and Experience Cloud platforms

• Proven experience driving system implementation, agile project management, and data flow

• Experience implementing top-of-the-funnel processes such as lead, account, and partner relationship management

What Will Make You Stand Out (Preferred Qualifications)

• Deep knowledge of implementing complex processes including account management, opportunity management, and partner relationships

• Availability to support business-critical production issues 24x7 when necessary

• Experience Cloud Certification or direct Experience Cloud implementation experience

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