Sr. Operations Executive - GRC
Sr. Operations Executive – GRC
Total yrs of exp: 8+
ServiceNow admin exp: 5+
Responsibilities:
· Administer and configure ServiceNow platform including GRC modules
· Perform DevOps activities including code deployment across environments
· Develop and implement fixes for production defects
· Monitor and manage ServiceNow integrations with external systems
· Resolve ServiceNow incidents and provide root cause analysis
· Maintain user roles, permissions, and platform stability
· Support audits and compliance reporting
· Ensure smooth platform upgrades and patches
· Automate operational tasks for efficiency
· Maintain operational documentation and runbooks
Qualifications:
· Minimum 5 yrs of ServiceNow administration experience
· Minimum 2 yrs of hands-on experience with ServiceNow GRC modules
· Certification: CSA mandatory, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation
· Experience in ServiceNow support and maintenance, including incident resolution
· Proven experience with code deployments, integration monitoring, and defect fixes
· Strong understanding of governance, risk management, and compliance processes
· Familiarity with ITIL processes and change management
· Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus.