Support Analyst- IBM Tririga

Number of Openings*

2

ECMS Request no in sourcing stage *

524561, 524563

Duration of contract*

6 months

Total Yrs. of Experience*

8+

Relevant Yrs. of experience*

8+

Detailed JD *(Roles and Responsibilities)

We are seeking a skilled Support Analyst to provide technical support on Real Estate and Development space for our Fortune 10 client. This role will be responsible for Triaging and resolving application-related issues while working directly with the client. The ideal candidate will have hands-on experience with IBM Tririga, particularly in reporting and workflow functionalities.

Key Responsibilities:

• Act as the first point of contact for client-reported issues.
• Triage, troubleshoot, and resolve application issues based on predefined knowledge base and procedures.
• Collaborate closely with client on L2 Support issues and escalate issues to the development team (Tier 3) when necessary.
• Provide timely updates to the client on issue resolution status.
• Create and update knowledge base articles for recurring issues.
• Perform root cause analysis for recurring issues and recommend process improvements.
• Assist with testing and validating minor system changes or patches.
• Participate in training sessions and knowledge transfers.

Mandatory skills*

IBM Tririga

Domain*

Real Estate

Precise Work Location* (E.g. Bangalore Infosys SEZ or STP)

Offshore ODC locations (BLR, MLR, HYD, TVM, PUN, CHENNAI, KOL, BBSR)

WFO/WFH/Hybrid*

Hybrid (3 days mandatory WFO per week)

BGCheck (Pre onboarding Or Post onboarding)

Any client prerequisite BGV Agency*

Pre onboarding

Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) *

No. Its regular day shift.

Weekend day-time shift (with compoff on weekday)

Need to attend call with client during US Hrs.