| Detailed JD *(Roles and Responsibilities) |
The selected candidate will:
- Lead the technical delivery of a portfolio of complex projects based on the ServiceNow platform
- Define technical solutions (at an architectural and design level of detail)
- Deliver compelling solution demonstrations across the ServiceNow platform.
- Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
- Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
- Ability to establish deep and lasting relationships with stakeholders and team members
Your key responsibilities
- Provide technical leadership and offshore development teams.
- Provide architectural oversight of the design and delivery of technical integrations between ServiceNow, EY IT and business services.
- Build constructive, working relationships with EY's global network of ServiceNow resources
- Contribute to the development of ServiceNow based product roadmap.
- Ensure the project delivery team complies with EY solution architecture standards and frameworks
Skills and attributes for success
- Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
- Experience with delivering solutions in complex client environments
- Understanding of common business analysis techniques and approaches
- Experience of agile and traditional software and project methodologies
- Ability to author clear and comprehensive documentation
- Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
- Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
- Strong drive and resilience to overcome challenges or setbacks to achieve your team/project goals
- Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities
To qualify for the role, you must have
- Extensive experience in consulting / professional services and technical delivery
- A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect
- Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
- Certified ServiceNow System Administrator
- Certified Implementation Specialist in at least 3 product suites
- Certified in ITIL Foundation (v3 or v4)
- Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
- Bachelor's degree in business, Engineering, IT, Science, other Technical qualification or related field preferred
- More than 10 years in a corporate IT environment
- Good experience in client-facing roles
Experience of working with multi-location teams
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| Mandatory skills* |
Azure Data Factory , Azure Databricks, Azure Synapse, Azure SQL, Azure DevOps, PLSQL, MSSQL, Pyspark, Spark, Python |
