Posted 19 July, 2026
Developer IT IS_Service Desk
ClifyX
India
Full Time
Reference: 365_594563_25-06270
Request-ID: 20070-1 Status:Open Submitted:9/23/2025 Business Organization:TCS
SummaryDetailsCandidatesNotes
Summary Information
Request Type: Contract - IND
Geography: India
Labor Category: IT_IND
Procurement Type: Contingent Labor
Tax Work Location: IND Default
Status: Open
Submitted: 9/23/2025 5:58:49 AM
Has Assignments: No
Request Information
Request: Information Technology_IND - IND_Developer
Qty: 1
Candidate Submission Limit Per Supplier: 3
Candidate Submission Limit Per Request: 0
Desired Start Date: 10/7/2025
End Date: 12/31/2025
Hrs/Wk: 45.00
MSP Owner: Mishra, Rishabh
GBAMS Requisition ID: 10222097
Estimated Expense: Rs0.00 (Sum of Expense * Quantity of Candidates)
General Information
Job Description: REQ ID : 10222097
Job Title : Developer
Work Location: Pune / MH
Skills Required : IT IS_Service Desk
Experience Range Required: 4-6
Job Description:
Need associates for Skill Service Desk, OSS,EUC
Essential skills :
As a Service Desk analyst 3 years of exp, you will act as a first and single point of contact for all IT related issue Dealing with incoming calls (Phone EmailWeb and Chat) in a professional, courteous manner Correctly logging incidentsRequest, categorizing and prioritizing, Initial Triage and assigning them to the correct team (if not First time Fix(FTF)) in line with the defined procedures. Ensuring all IncidentsRequest are progressed cleared within SLA escalating to other internal and external teams as appropriate Managing Incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress Diagnosing and resolving problems to the customers satisfaction Maintain and develop own knowledge and skills to assist with first time fault resolution Identify and escalate repeat issues or service risks into service management teams. Sharing knowledge with team colleagues and conducting training sessions for the new hire. Creating Knowledge article for the service desk in collaboration with L2 teams Managing end user escalations with the use of escalation management guidelines. Identify Shift left and automation candidates 24X7 days Shift based .
Comments for Suppliers:
Rate Details
Rate Card Class: IND_Developer
Category: Category 1
Level: Level II
Bill Rate: Rs40,000.00 - Rs75,000.00 Monthly NOOT
Markup: $0.00
Other Estimated Expenses:
Type
Amount
No items to display.
Skills
Background Checks
Attachments
Attachments:
Attachment
No items to display.
Additional Information
Requisition ID: 10222097
Business Vertical: Life Sciences, Health Care, Energy, Resources and Utilities
Work Location CDF: Pune / MH
SummaryDetailsCandidatesNotes
Summary Information
Request Type: Contract - IND
Geography: India
Labor Category: IT_IND
Procurement Type: Contingent Labor
Tax Work Location: IND Default
Status: Open
Submitted: 9/23/2025 5:58:49 AM
Has Assignments: No
Request Information
Request: Information Technology_IND - IND_Developer
Qty: 1
Candidate Submission Limit Per Supplier: 3
Candidate Submission Limit Per Request: 0
Desired Start Date: 10/7/2025
End Date: 12/31/2025
Hrs/Wk: 45.00
MSP Owner: Mishra, Rishabh
GBAMS Requisition ID: 10222097
Estimated Expense: Rs0.00 (Sum of Expense * Quantity of Candidates)
General Information
Job Description: REQ ID : 10222097
Job Title : Developer
Work Location: Pune / MH
Skills Required : IT IS_Service Desk
Experience Range Required: 4-6
Job Description:
Need associates for Skill Service Desk, OSS,EUC
Essential skills :
As a Service Desk analyst 3 years of exp, you will act as a first and single point of contact for all IT related issue Dealing with incoming calls (Phone EmailWeb and Chat) in a professional, courteous manner Correctly logging incidentsRequest, categorizing and prioritizing, Initial Triage and assigning them to the correct team (if not First time Fix(FTF)) in line with the defined procedures. Ensuring all IncidentsRequest are progressed cleared within SLA escalating to other internal and external teams as appropriate Managing Incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress Diagnosing and resolving problems to the customers satisfaction Maintain and develop own knowledge and skills to assist with first time fault resolution Identify and escalate repeat issues or service risks into service management teams. Sharing knowledge with team colleagues and conducting training sessions for the new hire. Creating Knowledge article for the service desk in collaboration with L2 teams Managing end user escalations with the use of escalation management guidelines. Identify Shift left and automation candidates 24X7 days Shift based .
Comments for Suppliers:
Rate Details
Rate Card Class: IND_Developer
Category: Category 1
Level: Level II
Bill Rate: Rs40,000.00 - Rs75,000.00 Monthly NOOT
Markup: $0.00
Other Estimated Expenses:
Type
Amount
No items to display.
Skills
Background Checks
Attachments
Attachments:
Attachment
No items to display.
Additional Information
Requisition ID: 10222097
Business Vertical: Life Sciences, Health Care, Energy, Resources and Utilities
Work Location CDF: Pune / MH
