Servicenow CSM

Number of Openings*

1

Approved ECMS RQ# *

TBD

Duration of contract*

6 months

Total Yrs. of Experience*

5 plus

Relevant Yrs. of experience*

3 plus

Detailed JD *(Roles and Responsibilities)

• Develop and configure solutions on the ServiceNow platform across ITSM, CSM, and other core modules
• Strong hands-on experience in Service Portal and Workspace customization
• Work on day-to-day support issues, enhancements, and incident resolutions
• Participate in ServiceNow version upgrades, patching, and platform maintenance
• Collaborate with cross-functional teams to understand business requirements and deliver appropriate solutions
• Write and maintain clear, efficient, and reusable JavaScript code within the ServiceNow framework
• Ensure performance, scalability, and security of the developed solutions

Mandatory skills*

ITSM, CSM, and other core modules and Service Portal
• 3–5 years of experience in ServiceNow development and administration
• Strong expertise in Service Portal, Agent Workspace, ITSM, and CSM modules
• Proficiency in JavaScript, Glide APIs, and ServiceNow scripting
• Experience in handling support tickets, root cause analysis, and issue resolution
• Exposure to ServiceNow upgrades and version migration activities
• Good understanding of ServiceNow architecture and data models

Approx. vendor billing rate* (INR/Month)

As per prevailing rates

Client bill rate

NA

Work Location*

Anywhere

Background check process to be followed: *

TBD

Before onboarding / After onboarding: *

BGV Agency: *

Mode of Interview: Telephonic/Face to Face/Skype Interview*

Hybrid