Posted 20 July, 2026
SME - Release Management, ServiceNow
VARITE INDIA PRIVATE LIMITED
Chennai, Tamil Nadu, IN
Full Time
Reference: 26-39320-2522-2
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Ensure on-time resolution and quality compliance of escalated tickets and incidents by analyzing issues effectively and adhering to agreed SLAs in Release Management and ITIL frameworks.
- Mentor team members and administrators by preparing Standard Operating Procedures (SOPs), maintaining comprehensive documentation, and promoting knowledge sharing within the team to enhance operational efficiency.
- Validate change order implementation plans and ensure human error compliance while actively participating in capacity planning to optimize resource utilization and service delivery.
- Foster positive customer relationships by actively participating in customer meetings to understand issues, gather feedback, and implement solutions that enhance customer satisfaction.
- Conduct thorough analyses including Root Cause Analysis and Trend Analysis, and prepare detailed reports to facilitate performance improvement, presenting insights to key business stakeholders.
Qualifications:
- Experience: 8-12 Years
Skill Requirements
- In-depth knowledge of Release Management processes and ITIL practices.
- Proficiency in ServiceNow (SNOW) administration and support.
- Strong familiarity with BMC Remedy, CA Service Desk, and Avanti tools.
- Excellent analytical and problem-solving skills.
- Strong communication and presentation abilities to engage with stakeholders effectively.
Must Have Skills
- Service Desk Manager
- BMC Remedy Action Request System
- Release Management
- ServiceNow
Other Requirements
- ITIL Foundation Certification is recommended.
- Certification in specific tools such as ServiceNow or BMC Remedy is optional but valuable.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
