Business Analyst - Consumer Commerce

About The Job:

• The Consumer Commerce IDT Business Analyst is responsible for managing and optimizing the D2C Ecommerce solutions available in an organization.

This role involves:

• Business analysis of functional and technical requirements provided by the organization’s business units.
• Management of the backlog of Ecommerce software change requests and associated costs.
• Organizing the work of in-house and third-party teams involved in the maintenance, optimization, and development of Ecommerce systems.
• Leading and assisting in global initiatives for Ecommerce systems optimization and communication with internal and external stakeholders relevant to the process.
• This role is essential for ensuring the stability, cohesion, and ease of maintenance of global Ecommerce systems to maximize efficiency and productivity across business units and geographies.
• Drive simplification initiatives and global platform rollouts within the DBS portfolio through digital transformation while accelerating opportunities for end users of Ecommerce systems.
• Accountable for stability, efficiency, and silent running through management and monitoring of IDT Ecommerce platforms and integration endpoints by underpinning contracts (SLA), driving towards a world-class IDT user experience and compliance.

Scope

• This role has a global scope as part of the dedicated team in IDT Corporate Services Finance. It will have a global impact on finance processes and performance and will lead a variety of brand projects including sustainability initiatives and migrations.

Essential Job Functions:
Platform Management

• Develop and maintain platform guidelines, principles, and best practices.
• Develop, document, and share best practices for managing, maintaining, and enhancing Consumer Commerce platforms.
• Maintain and disseminate platform guidelines, ensuring alignment with industry standards and organizational policies.
• Define and enforce principles for platform usage, development, and governance.
• Ensure platform governance and compliance with organizational standards.
• Monitor and maintain Ecommerce systems and collaborate with Service Teams to ensure systems remain current and operational.
• Introduce and facilitate DevSecOps practices for managed platforms.
• Work with Architecture, Cyber Security, Legal, and other stakeholders to ensure platform compliance.
• Support solution reviews and ensure adherence to internal and industry standards while identifying cross-team synergies.

Stakeholder Engagement

• Facilitate Agile ways of working utilizing Scrum methodologies to collaborate with global stakeholders.
• Collaborate with End Markets to define and prioritize use cases, manage demand, and identify technology debt.
• Assist stakeholders in leveraging platform capabilities to achieve business objectives.
• Facilitate and drive results through cross-functional teams.
• Act as the first level point of escalation for Consumer Commerce-related engagements.
• Support Service Managers and support teams in identifying and resolving Consumer Commerce issues.

Backlog Management

• Act as a proxy Product Owner, maintaining the platform backlog and ensuring effective prioritization and execution.
• Ensure optimal utilization of development team capacity.

Roadmap and Execution

• Co-create the platform roadmap and oversee its execution.
• Collaborate with Solution Architects to align technical solutions with business requirements and organizational compliance, security, and architecture standards.

Project Delivery

• Facilitate project delivery, ensuring development activities meet quality and validation standards.
• Work with project teams to ensure timely and successful project completion.

Continuous Improvement

• Identify opportunities to improve platform usage and management.
• Develop and implement strategies for continuous enhancement of platform capabilities.

Qualifications:
Experience Required

• Proven experience as a Business Analyst in a digital or marketing technology environment.
• Proven experience working with Agile methodologies such as Scrum.
• Demonstrated experience working with Adobe Commerce and/or other Ecommerce platforms.
• Understanding of Ecommerce processes and ecosystems.
• Familiarity with Ecommerce best practices and industry standards.
• Basic knowledge of legal and compliance frameworks related to Ecommerce operations.
• Experience managing and maintaining high-complexity digital platforms, preferably within a direct-to-consumer (D2C) environment.
• Experience working with solution integrations.
• Data analysis skills and familiarity with data management processes and solutions such as SQL are a plus.
• Experience working with cross-functional teams including developers, solution architects, and project managers.

Technical / Functional Skills Required

• Experience with Ecommerce platforms such as Adobe Commerce, Shopify, or similar solutions.
• Understanding of DevSecOps practices and their application in platform management.
• Familiarity with Agile methodologies, particularly Scrum.
• Strong capability in backlog management, capacity planning, and cost management.
• Proficiency in Azure DevOps, Jira, and Confluence.
• ServiceNow knowledge is a significant advantage.

Soft Skills

• Excellent communication and collaboration skills to work effectively with global, regional, and local stakeholders.
• Strong analytical skills with the ability to translate business needs into functional and technical requirements.
• Strong organizational skills with the ability to self-organize work and proactively identify improvement opportunities.
• Ability to develop and enforce guidelines and best practices.
• Strong problem-solving capabilities to address platform issues, technology debt, and complex technical environments.
• Credibility and trust with business and IT stakeholders.
• Ability to work under pressure and manage demanding situations effectively.
• Strong relationship management and conflict resolution skills.
• Ability to manage geographically dispersed teams and stakeholders.
• Good understanding of organizational products, services, and how technology solutions support business objectives.
• Innovative mindset with a focus on service quality improvement while balancing business and cost objectives.

Education / Qualifications / Certifications Required

• Degree or MBA qualification.