Service Delivery Manager

Title: Service Delivery Manager
Experience: 5+ Years
Location: Greater Noida West

Job Description:

A Service Delivery Manager in US recruitment oversees the end-to-end delivery of recruitment services to clients.
Key Responsibilities:

• Account & Client Management: Serve as the main point of contact for US clients, conduct routine business reviews, manage escalations, and ensure high customer satisfaction.
• Team Leadership & Development: Mentor, train, and supervise remote or hybrid recruitment teams. Monitor KPIs such as time-to-fill, submission-to-interview ratios, and interview-to-hire metrics.
• Service Quality & Compliance: Oversee adherence to US staffing compliance, MSA (Master Services Agreement) contracts, and client-specific onboarding or regulatory requirements.
• Financial & Vendor Management: Oversee billing, margins, and financial aspects of assigned accounts. Manage vendor relationships and third-party partnerships where necessary.Continuous Improvement: Streamline recruitment workflows, implement automation, and adopt sourcing tools to reduce costs and improve delivery efficiency.
• Qualifications & SkillsExperience: Typically 5-8+ years of experience in the US Staffing industry with at least 2-3 years in a management or leadership capacity.
• Market Knowledge: Deep understanding of US geography-specific pay rates, tax terms (W2, C2C, 1099), employment laws, and visa types (H1B, OPT/CPT, TN).T
• echnical Skills: Proficiency with Applicant Tracking Systems (ATS) like JobDiva, Bullhorn, Workday, or Greenhouse, alongside professional networking platforms (LinkedIn Recruiter).
• Soft Skills: Exceptional client relationship skills, cross-cultural communication, analytical problem-solving, and negotiation capabilities.