Associate-Operations-Backoffice

Desirable Skills

Ability to read and comprehend English language in clear and precise manner
Reasoning Skills
Problem Solving
Eye for detail

Technical Skills

Good computer navigation skills
Typing speed of 25 Words per Minute with 95% Accuracy
Basic knowledge of Microsoft Office, Outlook and Excel

Process Specific Skills

• Candidate should preferably have knowledge of Group Insurance
  Ability to navigate multiple systems and applications
  Ability to produce high quality outcomes in a highly productive environment

Bachelor's degree and Computer literacy
Candidates with relevant business experience (Insurance) will be preferred

Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately
Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance
Provides customer service to internal/external stakeholders, demonstrates flexibility and responsiveness to meet customer needs on routine work independently
Reviews and provides specific information to questions/concerns from internal/external stakeholders by applying core knowledge obtained for the role
Processes basic projects for eligibility management, such as open enrollments, amendments, billing mode changes, setting up new billing locations, acquisitions and rehires
Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes
Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions
Processes all member changes affecting billing including age change reductions, COBRA administration and terminations
Maintains accurate member records by verifying dates, names, salary figures and other information provided by groups
Calculates effective dates of new members