Posted 22 July, 2026
AWS Cloud Support Engineer | 3 - 6 Yrs
VARITE INDIA PRIVATE LIMITED
Bengaluru, Karnataka, IN
Full Time
Reference: 26-39603-2522-2
Company Name: VARITE India Private Limited
About The Client:
A global professional services network and part of the Big Four, along with Client, EY, and KPMG, operating across 149 countries worldwide.
About The Job:
Required Skills
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status
About The Client:
A global professional services network and part of the Big Four, along with Client, EY, and KPMG, operating across 149 countries worldwide.
About The Job:
- We are seeking a Engineer (L2 Support) with 3-5 years of experience to join our technical support team on a Contract-to-Hire basis. The ideal candidate will be responsible for providing technical support, troubleshooting application issues, and assisting in maintaining optimal system performance in AWS cloud environments.
- This role requires good analytical skills, proficiency with monitoring and logging tools, and the ability to work collaboratively with cross-functional teams to resolve incidents and support service reliability.
- Respond to and resolve L2 support tickets within SLA commitments.
- Monitor AWS cloud infrastructure and applications using AWS CloudWatch, Datadog, and other monitoring tools.
- Analyze application logs, system logs, and error traces to diagnose incidents.
- Provide production application support and troubleshoot technical issues.
- Execute Linux commands and scripts for system investigation and maintenance.
- Create, update, and manage incident tickets in ticketing systems.
- Escalate complex issues to senior engineers or L3 support teams.
- Identify performance bottlenecks and support optimization efforts.
- Collaborate with DevOps, development, and infrastructure teams.
- Provide status updates, incident summaries, and stakeholder communication.
- Support the setup and maintenance of monitoring alerts and dashboards.
- Contribute to internal documentation, runbooks, and knowledge base.
- Participate in on-call support rotation.
- Stay updated with AWS services, monitoring tools, and support best practices.
Required Skills
- 3 to 5 years of experience in L2 technical support, application support, or production support.
- Proficiency in AWS Cloud services including EC2, S3, Lambda, RDS, CloudWatch, and core AWS components.
- Experience with AWS CloudWatch, Datadog, Prometheus, Grafana, or similar monitoring tools.
- Good log analysis skills using CloudWatch Logs, Splunk, ELK Stack, or similar tools.
- Proficiency in Linux/Unix system administration.
- Experience with shell scripting and basic system troubleshooting.
- Experience with ServiceNow, Jira Service Desk, or similar ITSM tools.
- Application troubleshooting experience across web applications, APIs, and microservices.
- Basic knowledge of DNS, load balancing, VPC, and security groups.
- Familiarity with CI/CD pipelines and deployment processes.
- Understanding of SQL and NoSQL databases.
- Experience with Bash, Python, or PowerShell scripting.
- Exposure to Docker and Kubernetes.
- Understanding of ITIL processes and incident/problem management.
- Understanding of incident lifecycle, severity classification, SLA management, and escalation procedures.
- Ability to perform Root Cause Analysis (RCA).
- Basic understanding of cloud-native architectures and distributed systems.
- Knowledge of application and infrastructure performance monitoring.
- Strong problem-solving and analytical skills.
- Effective written and verbal communication skills.
- Ability to work independently and in cross-functional teams.
- Customer-focused approach with strong ownership and accountability.
- Ability to manage multiple tasks and work under pressure.
- Strong time management and attention to detail.
- Flexibility to work in shifts and participate in on-call rotations.
- Commitment to continuous improvement.
Educational Qualification
- B.E./B.Tech in Computer Science, Information Technology, Engineering, or a related field.
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status
