Posted 22 July, 2026
Major Incident Manager
VARITE INDIA PRIVATE LIMITED
Pan India, Karnataka, IN
Full Time
Reference: 26-39906-2522-2
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- The Major Incident Manager will be responsible for managing and resolving complex major incidents affecting critical business systems, applications, and services. The role requires a proactive and collaborative individual with a strong technical background, excellent communication skills, and the ability to manage stakeholders effectively.
- The candidate should be capable of quickly integrating into the team with minimal onboarding and delivering results through on-the-job training. The role also involves contributing to Continuous Service Improvement (CSI) initiatives, managing CSI projects in an Agile way, and working in 24/7 rotational shifts, including weekends.
- Lead the resolution of major incidents, ensuring minimal business disruption and timely service restoration.
- Coordinate with Service Leaders, Subject Matter Experts (SMEs), and technical teams to address and resolve incidents effectively.
- Provide clear, accurate, and timely communication to senior leaders, stakeholders, and end users during incident resolution.
- Actively seek work, drive follow-ups, and take ownership of issues to ensure resolution.
- Collaborate with other IT functions to identify opportunities for process improvement and contribute to successful implementation.
- Engage in Continuous Service Improvement (CSI) objectives to enhance processes and service quality.
- Manage CSI projects using Agile methodologies to drive service improvements and innovation.
- Operate in 24/7 rotational shifts, including weekends, as required by business needs.
- Exp.: 7+ Years
- Minimum 15 years of experience in Major Incident Management.
- Strong technical background with broad expertise in enterprise systems and core infrastructure technologies (e.g., server, network, authentication, database).
- Prior experience working with ServiceNow (minimum 2 years).
- Excellent written and verbal communication skills.
- Proven ability to manage stakeholders across all levels of the organization.
- Highly collaborative and proactive, with the ability to work independently and take ownership of tasks.
- Comfortable working in complex global relationships with IT functions, vendors, business units, and external partners.
- Experience in managing CSI projects using Agile methodologies.
- Ability to “plug and play” with minimal formal onboarding, performing effectively with mostly on-the-job training.
- Experience in technical troubleshooting and using computer monitoring systems (e.g., NextThink or similar).
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
