Posted 22 July, 2026
Customer Service Executive - Italian
Integrated Language Solutions
Gurgaon,Haryana,India,1111111
Full Time
Reference: 474_449890_346740000005159004
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\n The Main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.
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- Understanding the products and services provided by the company.
<\/span><\/li>\n- Supporting the customer through an email ticketing system, social media and phone calls.
<\/span><\/li>\n- Resolving customer complaints and queries.
<\/span><\/li>\n- Providing detailed information to customers.
<\/span><\/li>\n- Maintaining records of each phone call for future reference.
<\/span><\/li>\n- Providing the new employees with training sessions for enhancing their skills.
<\/span><\/li>\n- Offering exceptional customer service and satisfaction.
<\/span><\/li>\n- Following up with customers for any further information.
<\/span><\/li>\n- Taking feedback from the customers.
<\/span><\/li>\n- Negotiating the terms and conditions with the customer.
<\/span><\/li>\n <\/ul><\/span>Requirements<\/h3>\n
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- Bachelors degree in Business Administration or a related field. <\/span><\/span>
<\/li>\n- 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department. <\/span><\/span>
<\/li>\n- Exceptional verbal and written communication skills. <\/span><\/span>
<\/li>\n- Good problem\-solving abilities. <\/span><\/span>
<\/li>\n- A customer\-oriented individual. <\/span><\/span>
<\/li>\n- Ability to meet deadlines and prioritize tasks. <\/span><\/span>
<\/li>\n- Excellent negotiation and sales skills. <\/span><\/span>
<\/li>\n- Outstanding interpersonal and organizational skills. <\/span><\/span>
<\/li>\n- Excellent phone etiquette and active listening abilities. <\/span><\/span>
<\/li>\n- A quick learner and exceptional ability to make decisions
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\n <\/body>\n<\/html> - 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department. <\/span><\/span>
- Supporting the customer through an email ticketing system, social media and phone calls.
