Technical Support Associate
Role Purpose:<\/span><\/span><\/b><\/span><\/span> The Technical Support Associate will provide first\-level technical support for MyQuest, QUESTApp, Admin Panel, MQOPS, and other digital platforms. The role will work closely with Product, QA, Learning Experience, Program teams, and implementation partners to troubleshoot issues, manage user accounts, perform UAT, support technology deployments, and build partner capacity on digital platforms.<\/span><\/span><\/span><\/span> Key Responsibilities:<\/span><\/span><\/b><\/span><\/span> Required Experiences & Skills:<\/span><\/span><\/b><\/span><\/span> Bachelor's degree in Computer Applications or Computer Science, Information Technology, Electronics, or a related discipline.<\/span><\/span><\/span><\/span> Minimum 2 years of experience in Technical Support, IT Operations, Product Support, or Application Support.<\/span><\/span><\/span><\/span> Experience supporting web and mobile applications.<\/span><\/span><\/span><\/span> Experience with user management and admin portals.<\/span><\/span><\/span><\/span> Exposure to UAT, regression testing, and Jira or similar ticketing tools is preferred.<\/span><\/span><\/span><\/span> Excellent verbal and written communication skills in English and Hindi. Knowledge of an additional regional language is an added advantage.<\/span><\/span><\/span><\/span> Salary:<\/span><\/span><\/b><\/span><\/span> The pay band for the position starts at Rs. 23,500 \/\- per month (cost to company) (<\/span><\/span><\/span><\/span>The salary offered will be commensurate with the experience and expertise of the candidate)<\/span><\/span><\/i><\/span><\/span> Benefits:<\/span><\/span><\/b><\/span><\/span> In addition to your compensation, you are also eligible for a suite of benefits designed to support your well\-being and growth:<\/span><\/span><\/span><\/span> \- Comprehensive Personal Accident Insurance covering up to 10,00,000 annually<\/span><\/span><\/span><\/span> \- Mediclaim Insurance covering up to 3,00,000 annually, supported through our insurance partner, who also offer additional wellness benefits<\/span><\/span><\/span><\/span> \- Reach for the Stars (RFS) amount of up to 5,000 to support your self\-learning and knowledge\-building efforts<\/span><\/span><\/span><\/span> \- Internet allowance of up to 750\/month, reimbursable based on actual usage to support flexible and hybrid working arrangements<\/span><\/span><\/span><\/span> \- For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to 3,000, helping you create a supportive work\-life balance<\/span><\/span><\/span><\/span> \- Offering Menstrual Leave, 1 day per month across the country<\/span><\/span><\/span><\/span> \- Access to emotional health and wellbeing programs such as:<\/span><\/span><\/span><\/span> * Group sessions worth 8,000 per session fully covered by the organisation<\/span><\/span><\/span><\/span> * 1:1 counselling sessions (worth 2,000 per session), fully covered by the organisation<\/span><\/span><\/span><\/span>
<\/p>\n
\n <\/div>
<\/p>\n
\n <\/div>\n
\n <\/div>
<\/p>\n
\n <\/div>Application Support<\/span><\/span><\/b><\/span><\/span>
<\/h2>\n \n
Provide first\-line technical support for digital platforms and applications by diagnosing issues, resolving user queries, and escalating complex issues when required.<\/span><\/span><\/span><\/span>
<\/h2><\/li>\n Collaborate with Product, Engineering, and Quality Assurance teams to ensure timely issue resolution and platform stability.<\/span><\/span><\/span><\/span>
<\/h2><\/li>\n <\/ul>\n
\n <\/div>Platform Administration<\/span><\/span><\/b><\/span><\/span>
<\/h3>\n \n
Support user onboarding, account management, access control, and platform administration activities.<\/span><\/span><\/span><\/span>
<\/h2><\/li>\n Maintain accurate platform configurations and user data to ensure smooth operations<\/span><\/span><\/span><\/span>.<\/span><\/span><\/b><\/span><\/span>
<\/h2><\/li>\n <\/ul>\n
\n <\/div>Documentation & Reporting<\/span><\/span><\/b><\/span><\/span>
<\/h3>\n \n
Prepare and maintain user guides, standard operating procedures (SOPs), knowledge articles, and technical documentation.<\/span><\/span><\/span><\/span>
<\/h2><\/li>\n Support operational reporting, issue tracking, and release communications.<\/span><\/span><\/span><\/span>
<\/h2><\/li>\n <\/ul>\n
\n <\/div>Training & Stakeholder Engagement<\/span><\/span><\/b><\/span><\/span>
<\/h3>\n \n
Deliver product orientation and technical enablement sessions for internal teams, implementation partners, and end users.<\/span><\/span><\/span><\/span>
<\/h2><\/li>\n Gather user feedback and collaborate with stakeholders to support continuous product improvement and successful platform adoption.<\/span><\/span><\/span><\/span>
<\/h2><\/li>\n <\/ul>\n
\n <\/div>Field Support<\/span><\/span><\/b><\/span><\/span>
<\/h3>\n \n
Travel to partner locations, when required, to support product implementation, technical setup, user training, and issue resolution.<\/span><\/span><\/span><\/span>
<\/h2><\/li>\n <\/ul>\n
\n <\/div>\n
\n <\/div>
<\/p>\n
\n <\/div>\n \n
<\/p><\/li>\n
<\/p><\/li>\n
<\/p><\/li>\n
<\/p><\/li>\n
<\/p><\/li>\n
<\/p><\/li>\n <\/ul>\n
\n <\/div>
<\/p>
<\/p>\n
\n <\/div>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>\n
\n <\/div>