Customer Service Domestic Voice Regional Language Team Member-BPS

JD1Job Description - Executive/Sr. Executive1.Position ObjectiveCSAs will respond to inbound reseller/customer inquiries. CSAs will use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and communicate effective solutions.2.Business environmentVertical: OperationsProcess Name: SeattleScope: Customer Service3.Organization chartReporting To: Team Leader2Job Specifications - Executive /Sr. Executive1.Qualifications and Technical Competencies RequiredEducationMandatory: HSC from any streamDesirable: Graduate from any streamMandatory: Should be ready to work in flexible shifts - Rotating throughout Day/Night and 6 days workingAdherence to company policies, rules and regulationsTo follow quality processes thoroughly usi