Senior Manager Risk Assurance

About The Job:

• The Senior Manager – Risk Assurance will lead the organization’s Enterprise Risk Management, Internal Audit, and Fraud Risk portfolios across global telecom BPO operations.
• This is a strategic leadership role responsible for strengthening governance frameworks, ensuring contractual and regulatory compliance across geographies, driving audit excellence, proactively identifying fraud risks, and embedding a mature risk culture across delivery and support functions.
• The role requires strong stakeholder management across global telecom clients, delivery leaders, and corporate functions, while balancing governance rigor with operational agility.

Essential Job Functions:
Enterprise Risk Management (ERM)

• Lead and enhance the enterprise-wide risk management framework across telecom accounts and regions.
• Ensure adherence to:
  • Client contractual obligations and SLAs
  • Telecom regulatory requirements across operating geographies
  • Data privacy, information security, and compliance mandates
• Design and implement:
  • Risk & Control Self-Assessments (RCSA)
  • Risk Control Matrix (RCM)
  • Risk registers and mitigation tracking
  • Key Risk Indicators (KRIs) and dashboards
• Conduct periodic risk reviews with senior leadership.
• Drive measurable improvements in risk maturity.
• Provide structured risk reporting to executive leadership and clients.

Internal Audit Leadership

• Develop and execute a risk-based annual audit plan covering Delivery and Support Functions (HR, Quality, Delivery functions, etc.).
• Oversee:
  • Process audits
  • Compliance audits
  • Contractual adherence reviews
  • Thematic and surprise audits
  • Consulting engagements
• Ensure high audit quality, robust root cause analysis, and sustainable remediation.
• Track timely closure of audit findings and reduce recurrence.
• Present audit summaries, trends, and systemic risks to senior stakeholders.
• Drive standardization, automation, and analytics within audit processes where feasible.

Fraud Risk Management

• Lead the enterprise fraud risk framework across telecom operations.
• Identify vulnerabilities across operational processes, commissions, customer onboarding, and system access, etc.
• Establish preventive and detective control mechanisms.
• Oversee fraud investigations in coordination with HR, Legal, and client stakeholders.
• Strengthen whistleblower mechanisms and fraud case governance.
• Conduct fraud awareness and ethical conduct programs.
• Monitor fraud metrics and implement systemic control enhancements.

Governance & Stakeholder Management

• Partner with Delivery Heads and Account Leaders to embed strong governance practices without impacting operational efficiency.
• Act as a trusted advisor to senior leadership on risk exposure and mitigation strategies.
• Support client governance forums and compliance discussions as required.
• May support select risk advisory or control enhancement initiatives for key accounts, where needed.

People Leadership & Governance

• Drive capability development across Risk, Audit, and Fraud domains.
• Establish clear performance management, succession planning, and competency frameworks.
• Build a culture of accountability, transparency, and continuous improvement.
• Ensure strong cross-functional collaboration with Operations, IT, HR, Finance, and Legal.

Key Stakeholders

• Global Telecom Clients (Risk, Compliance, and Operations Teams).
• Delivery Heads & Account Leaders.
• Corporate Compliance & Legal.
• IT Security & InfoSec Teams.
• Senior Executive Leadership.

Key Performance Indicators (KPIs)

• Improvement in risk maturity assessment scores including enhanced culture.
• Reduction in repeat audit findings.
• % closure of audit observations within SLA.
• Reduction in fraud-related control gaps and incidents.
• Client satisfaction on governance and compliance metrics.
• Strength and stability of the Risk Assurance team.

Qualifications:

• Experience: 12–18+ Years

Education

• Bachelor’s degree (Mandatory).
• MBA / CA / CIA / CISA or equivalent certifications preferred.

Experience

• 12–18+ years of experience in Risk, Internal Audit, Compliance, or Fraud Management.
• Minimum 5–7 years in a leadership role managing managers.
• Experience in BPO / ITES / Shared Services environments preferred.
• Exposure to Telecom clients or other regulated industries highly desirable.
• Experience managing multi-geo operations is a plus.

Core Competencies

• Enterprise Risk Management expertise.
• Risk-based Internal Audit.
• Fraud Risk & Investigation Oversight.
• Regulatory & Contractual Compliance.
• Executive Stakeholder Management.
• Strategic Thinking & Commercial Acumen.
• Data-driven decision-making.
• Strong written and verbal executive communication.

Leadership Attributes

• High integrity and ethical standards.
• Balanced approach to governance and business enablement.
• Strong influencing and negotiation skills.
• Structured, analytical mindset.
• Ability to operate effectively in high-pressure, multi-geo environments.