M365 L3 Engineer

About The Job:

• The M365 L3 Engineer is a senior-level role within the IT Operations team, responsible for managing and maintaining the Microsoft 365 (M365) environment for the organization.
• The primary focus of this role is to provide expert-level technical support, administration, and optimization of the M365 suite of services, ensuring seamless communication, collaboration, and productivity for all users.
• The M365 L3 Engineer will work closely with other IT teams, end-users, and stakeholders to deliver reliable and efficient M365 services.

Essential Job Functions:

• M365 Administration: Manage and oversee the configuration, deployment, and administration of Microsoft 365 services, including but not limited to Exchange Online, SharePoint Online, OneDrive for Business, Teams, Power Automate and related applications.
• Technical Support: Provide advanced-level troubleshooting and issue resolution for complex M365-related incidents and service requests. Collaborate with L1 and L2 support teams to resolve escalated problems effectively and in a timely manner.
• Performance Optimization: Monitor and analyze the performance of M365 services, identifying opportunities for optimization, scalability improvements, and resource utilization enhancements.
• Security and Compliance: Implement and enforce security best practices, data protection, and compliance policies across the M365 environment. Stay updated with the latest security threats and ensure the environment remains secure and compliant.
• Migration and Upgrades: Plan and execute migration projects and upgrades for M365 services, ensuring minimal disruption to end-users. Evaluate new features and capabilities and recommend their adoption to enhance productivity.
• Documentation: Maintain accurate and up-to-date documentation of M365 configurations, procedures, troubleshooting guides, and best practices.
• User Training and Support: Provide training and guidance to end-users on M365 applications and features to enhance user adoption and proficiency.
• Vendor Collaboration: Engage with Microsoft support and other relevant vendors to resolve complex technical issues and collaborate on improving the M365 environment.
• Change Management: Collaborate with change management teams to ensure seamless deployment of updates, patches, and configuration changes in the M365 environment.
• Automation and Scripting: Develop and implement automation scripts to streamline repetitive tasks and enhance operational efficiency within the M365 environment.
• Capacity Planning: Monitor resource usage trends and plan for capacity expansion as necessary to accommodate organizational growth.
• Reporting: Generate regular reports on the performance, availability, and utilization of M365 services for management review.

Qualifications:

• Experience: 9 to 12 Years

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Microsoft 365 certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Modern Desktop Administrator Associate, etc.
• Proven experience as a senior-level engineer or administrator in managing complex M365 environments.
• Strong understanding of M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and related technologies.
• Proficiency in PowerShell scripting for automation and administration.
• In-depth knowledge of security practices, compliance requirements, and data protection within the M365 environment.
• Excellent problem-solving skills and the ability to analyze and resolve complex technical issues.
• Strong communication skills, both written and verbal, for interacting with technical and non-technical stakeholders.
• Experience with project management and the ability to lead migration and upgrade projects.
• Knowledge of ITIL framework and best practices for IT service management.
• The M365 L3 Engineer role is crucial for ensuring the smooth operation, security, and optimization of Microsoft 365 services within the organization.
• This role requires a deep technical understanding, strong problem-solving skills, and the ability to work collaboratively with various teams to deliver exceptional IT services.