ServiceNow Platform Architect (ITAM/ITOM)

Role : ServiceNow Platform Architect (ITAM/ITOM)

Company Name : WillWare Technologies 

Work Model : Full time / Onsite 

Work Location : Bangalore , Hyderabad, Pune , Noida, Gurgaon, Mumbai , Chennai (PAN India)

Experience : 

Job Description:

As a ServiceNow Architect, you will play a key role in designing and guiding the implementation of
complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep
knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive
business value, improve operational efficiency, and ensure alignment with client needs.

Must Have skills- ITAM/ITOM Modules

Key Responsibilities:

• Solution Architecture: Lead the design and implementation of end-to-end ServiceNow
• solutions, including - ITAM/ITOM modules, and other ServiceNow applications.
• Strategic Planning: Collaborate with business stakeholders, project managers, and technical
• teams to define the architectural vision and roadmap for ServiceNow implementations.
• Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
• Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
•  Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
• Drive the end-to-end implementation of ServiceNow HRSD modules, ensuring timely execution of project deliverables.
• Experience with ServiceNow modules ITAM - HAM & SAM
• Design solutions that align with business goals and scalability requirements. Translate business requirements into technical specifications and provide architectural blueprints for implementation.
• Help HRSD projects through discovery, design, build, test, and deployment activities.
• Knowledge of integrations between ServiceNow HRSD and other enterprise HR systems
• Exceptional stakeholder management capabilities with demonstrated ability to build relationships at all organizational levels.

Required Qualifications:
 Experience: 8+ years of hands-on experience designing and implementing ServiceNow
solutions, with at least 3 years in a lead or architect role.
Technical Skills:
 Expertise in ServiceNow architecture, design, and configuration, including HRSD
 In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
 Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM,
CMDB, and emerging modules, with deep knowledge of the Common Services Data Model
(CSDM) for platform alignment
 Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID
Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce,
or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API,
Business Rules, etc.)
 Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and
enforce best practices in performance, scalability, and usability
 In-depth knowledge of ServiceNow update sets, version control, deployment processes, and
platform governance frameworks to ensure optimal performance and compliance
 Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and
Predictive Intelligence