ServiceNow NowAssist

Job Description - ServiceNow Now Assist Developer

Experience: 7+ Years

Location: PAN India/Onsite

Role Summary:
We are looking for a hands-on ServiceNow Now Assist Developer to lead technical delivery within the pod. The candidate will act as the primary hands-on architect for AI-driven ServiceNow solutions, own delivery quality, and mentor technical consultants.

Key Responsibilities

• Lead technical delivery and provide hands-on architecture for ServiceNow AI and platform solutions.
• Design and configure ITSM, ITOM, ITAM, HRSD, CSM, and CMDB solutions.
• Work with Now Assist and Agentic AI, including AI agent and MCP-based solution design.
• Design and develop ServiceNow Agents and AI-driven workflows.
• Work on Technical Design Agents, Configuration Agents, and AI Testing/Quality Agents.
• Contribute to improving agent logic, prompts, accuracy, reliability, and usability.
• Configure and customize ServiceNow using JavaScript, GlideScript, Business Rules, and Flow Designer.
• Design and implement CMDB foundation, data modeling, population, and integrations.
• Develop integrations using REST APIs, MID Server, and ServiceNow spokes.
• Conduct client workshops to understand requirements, identify gaps, and propose technical solutions.
• Perform technical design, configuration, testing, peer reviews, smoke testing, and troubleshooting.
• Execute test cases, manage defect triage, and drive issue resolution.
• Follow ServiceNow best practices, ITIL processes, coding standards, and security guidelines.
• Work independently using PACE playbooks and provide clear project status updates.
• Proactively identify and communicate technical risks to the Project Manager.
• Collaborate with distributed teams across EMEA, APAC, and AMS.
• Mentor technical consultants and ensure high-quality delivery and documentation.

Required Skills

• Strong hands-on experience in ServiceNow ITSM, ITOM, ITAM, HRSD, CSM, and CMDB.
• Experience with Now Assist / Agentic AI and AI solution design.
• Knowledge of MCP-based solutions and ServiceNow AI agents.
• Strong skills in GlideScript, JavaScript, Business Rules, and Flow Designer.
• Experience with REST APIs, MID Server, and ServiceNow Spokes.
• Hands-on experience with Automated Test Framework (ATF).
• Strong understanding of CMDB architecture, data modeling, and integrations.
• Excellent technical design, documentation, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management skills.

Certifications

• ServiceNow Certified System Administrator (CSA) - Mandatory
• CIS certifications - 3+ preferred
• Certified Application Developer (CAD) - Preferred