Posted 23 July, 2026
ITSM Process Owner
VARITE INDIA PRIVATE LIMITED
Pune, Maharashtra, IN
Full Time
Reference: 26-40206-2522-2
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
ServiceNow Process Design & Configuration
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- We are seeking an experienced ServiceNow ITSM Process Owner to design, develop, optimize, and govern IT Service Management capabilities across the enterprise.
- This role requires deep expertise and experience in ServiceNow, deep knowledge of ITIL processes (must have), automation, and AI driven service operations. You will be responsible for architecting scalable workflows, enhancing service experiences through predictive intelligence, and enabling proactive incident prevention.
ServiceNow Process Design & Configuration
- Plan, design, and configure new ServiceNow processes and enhance existing ITSM modules.
- Translate business requirements into scalable workflows, forms, integrations, and automations.
- Ensure enhancements conform to design standards, architectural guardrails, and compliance controls.
- Configure, verify, test, and document ServiceNow workflows, Flow Designer actions, business rules, and UI policies.
- Implement intelligent automation using Predictive Intelligence, Virtual Agent, and AI Search.
- Develop integrations with CMDB, incident/problem/change, and other ITSM processes.
- Review and improve system components against specifications and best practices.
- Aligning with enterprise AI architecture, security, and platform strategies.
- Drive modernization aligned to digital transformation goals.
- Implement solutions to predict, detect, and prevent incidents using ML and anomaly detection.
- Enhance workflows with automation, insights, and self healing capabilities.
- Ensure compliance and responsible AI governance.
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- Lead RCA for major incidents and recurring problems.
- Improve ITSM maturity across Incident, Problem, Change, Request, Knowledge, and Asset processes.
- Drive service consistency, compliance, and collaboration.
- Exp: 8+ years
Technical Skills
- Hands-on experience with ServiceNow ITSM modules.
- In-Depth knowledge of ITSM Processes (Incident, Change, Problem Management and others are required)
- Strong proficiency with: Workflow/Flow Designer, Predictive Intelligence, Virtual Agent, CMDB.
- Experience in automation and AI enabled workflow design.
- Understanding of AI architecture
ITSM & Process Skills
- Deep ITIL expertise (v4).
- Strong analytical skills for RCA and trend analysis.
- Experience with design standards and compliance requirements.
Preferred Qualifications
- ServiceNow CSA
- ITSM, Discovery, CMDB, certifications
- ITIL V4 Foundation/Intermediate/Expert
- Experience with AIOps platforms
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
