Posted 23 July, 2026

Desktop Support Engineer

Diverse Lynx

bangalore,560001 Full Time

Reference: 365_569689_25-01657

We are hiring for the role of Desktop Support Engineer.

JD below:-

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customers information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve
Technical hardware and software issues Installing software Troubleshoot application issues like IE, java etc.
Troubleshoot internet connectivity, troubleshoot email clients, VPN, Printer troubleshooting VoIP and more
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers
Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.
Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area.