Commutec- Key Accounts / Assistant Manager / Transport Services

Position Title- Key Accounts / Assistant Manager / Transport Services

Department- CRM

Report To- Key Account Manager

Work Mode- 5.5 Days WFO (1st and 2nd Saturdays Off)

Company- Commutec, Founded in 2016 is an IIT alumnus nurtured at CIBA under DIIP (DST) since 2019, pioneers tech-enabled Corporate Transportation Solutions. Specializing in daily office commutes, chauffeur car rentals, car leasing, and global travel, we excel in End-to-End Fleet Management and a SAAS-based Employee Transportation Management platform.

Job Summary

The Key Accounts - AM is responsible for managing the complete client lifecycle for Commutec's transport services portfolio, ensuring 100% service delivery success rate, driving account growth, and maximizing revenue through strategic client relationship management. This role combines client management, team leadership, and operational excellence to deliver exceptional transport solutions.

Key Responsibilities

A. Client Management & Lifecycle

Manage end-to-end client relationships from onboarding to retention

Develop and execute comprehensive client success plans

Identify client needs and provide tailored transport service solutions with 100% success rate

Conduct regular client meetings to gather service feedback and ensure satisfaction

Lead contract renewal negotiations to maintain and improve commercial terms

Maintain detailed client relationship management systems and documentation

B. Revenue & Growth Management

Drive account growth through strategic planning and execution

Conduct revenue analysis and identify trends across client portfolio

Identify and execute cross-selling and upselling opportunities

Develop proposals for service expansion and new revenue streams

Monitor client profitability and optimize service delivery costs

C. Operational Coordination

Coordinate with cross-functional departments (Operations, Fleet, HR, Finance) to improve service delivery

Ensure seamless execution of transport services across all client touchpoints

Develop and implement process improvements and SOPs

Identify technology needs for department enhancement and lead implementation

D. Stakeholder Management

Conduct regular meetings with internal stakeholders to provide client service feedback

Present client requirements and service issues to management

Align departmental objectives with organizational goals

Facilitate communication between clients and internal teams

E. Team Leadership & Development

Lead, motivate, and develop the account management team

Handle manpower planning and hiring for the department

Conduct monthly team performance reviews

Organize team building activities to enhance collaboration

Set individual and team goals aligned with company objectives

Provide coaching and mentorship to team members

F. Planning & Reporting

Prepare and manage monthly work plans and yearly strategic plans

Generate comprehensive reports on account performance, revenue, and client satisfaction

Develop and manage department budget plans

Track KPIs and present insights to management

Document processes and create SOPs for standardization

SKILLS REQUIRED

Technical Skills:

Transport and logistics industry knowledge

CRM software proficiency (Salesforce, Zoho, HubSpot)

Data analysis and reporting tools (Excel, Power BI, Tableau)

Contract negotiation and management

Financial analysis and revenue modeling

Project management methodologies

Process mapping and SOP development

Soft Skills:

Strategic thinking and business acumen

Exceptional communication and presentation skills

Relationship building and networking

Problem-solving and decision-making

Leadership and team management

Negotiation and persuasion

Time management and prioritization

Conflict resolution

Behavioural Competencies:

Client-centric mindset

Results-oriented approach

Adaptability and resilience

Collaborative teamwork

Attention to detail

Proactive and self-motivated

Ethical and professional conduct

4. QUALIFICATIONS & EXPERIENCE

Education:

Bachelor's degree in Business Administration, Marketing, Supply Chain, or related field

MBA or relevant postgraduate qualification (preferred)

Experience:

5-8 years in account management, client services, or business development

3+ years in the transport, logistics, or mobility services sector

2+ years in team leadership or management role

Proven track record of managing high-value client accounts

Experience in contract negotiation and renewal

Demonstrated success in revenue growth and upselling