Vice President - Technology Client Solutioning and Service Delivery

Required Competencies and Skills

• Bachelor's degree in information technology, Computer Science, or a related field; master's degree preferred.
• Minimum of 20 years of experience in technology presales and service delivery, with at least 5 years in a leadership role.
• Innovative mindset with a focus on continuous improvement and strategic thinking.
• Candidate should be having knowledge and working experience on listed core technical skillset or technology domains:
  • Cloud platforms and services
  • Artificial Intelligence (AI) technologies
  • Digital Workplace solutions
  • Contact Center technologies
  • Network infrastructure and services
  • Service Management & Tooling
  • Observability & Analytics
• Proven experience in technology service delivery within Banking and Capital Markets or similar domains.
• Demonstrated ability to lead complex engagements and deliver high-impact solutions.
• Excellent communication, stakeholder management, and influencing skills.
• Certification in ITIL, PMP, or similar service delivery and project management methodologies

Essential Responsibilities:

As Vice President, the individual will work closely with cross-functional teams to enhance service delivery processes, foster innovation, and ensure the reliability and efficiency of technology services.

Tech Presales solutioning for business growth:

• Lead technology presales and client solutioning for growth pursuits by partnering with Sales, Business Growth teams, in-house SMEs, and providers to design client-specific technology solutions.
• Own RFI/RFP responses, solution designs, due diligence, client presentations, contracting support, commercials, budgeting, pricing inputs, and cost models.
• Develop differentiated technology solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, information security, and business continuity domains.
• Leverage pricing models, industry benchmarks, innovation trends, and provider capabilities to strengthen solution competitiveness and client value propositions.

• Influence diverse stakeholders through clear communication, structured collaboration, and strong articulation of technology-enabled business outcomes.

Client Transitions:

• Ensure seamless technology solution implementation through proactive engagement with clients, business teams, providers, and cross-functional delivery stakeholders.
• Establish clear transition governance covering transition methodology, technology delivery charter, low-level design implementation, escalation matrix, risks, and regulatory or contractual obligations.

• Drive zero-escalation transitions with strong quality scores, timely issue resolution, and alignment to client expectations and business goals.

Technology Service Delivery Excellence:

• Lead end-to-end client-facing technology delivery, ensuring high availability of 99.99%, service reliability, cost management, and adherence to contractual and regulatory commitments.
• Define and execute technology service delivery strategy across growth, transformation, delivery excellence, risk management, quality assurance, timelines, and budgets.
• Strengthen stakeholder influence through value articulation, capability evangelization, structured governance, senior leadership reviews, client visits, and customer satisfaction focus.
• Collaborate with cross-functional teams to improve service delivery processes, operational efficiency, measurable business outcomes, and adherence to quality standards.
• Identify and implement AI-led use cases and technology innovations to improve operations management, agility, service efficiency, and client value.