Drive overall performance and manage FNOL team and process deliverables. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines
Bachelor or Associate Degree in any stream 5-8years experience in any BPO Voice process preferably with Leadership background
Caters to new claim filing related to damage/s to our customers dwelling, contents, vehicle, and liability.
Responds to basic claim status inquiries such as claim payment details, claim process and guidelines and Turnaround time.
Transfers calls to adjuster/different departments as applicable.
