Call Center system Engineer Nice & Nexidia

Description

The Call Center Systems Engineer's role is to ensure the stability, integrity, and efficient operation of the enterprise call center infrastructure that supports core functions within the corporate call center environment. This includes monitoring, maintaining, supporting, and optimizing all NiCE products such as Call Recording, Quality Central, Nexidia Data Analytics, Enlighten, IEX, and associated operating systems.

Key Responsibilities:

• Provide Tier IV support and resolution of issues with prevention plans related to Contact Center, ACD, Workforce Management, Quality Monitoring, Reporting Systems, and other services.
• Work with technical staff to understand and resolve software issues.
• Develop conversion and system implementation plans.
• Apply strong communication, analytical, and problem-solving skills to maximize IT systems investments.
• Maintain a good understanding of business applications.

At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

• Provide Tier IV support and resolution of issues with prevention plans related to Contact Center, ACD, Workforce Management, Quality Monitoring, Reporting Systems, and other services.
• Work with technical staff to understand and resolve software issues.
• Develop conversion and system implementation plans.
• Apply strong communication, analytical, and problem-solving skills to maximize IT systems investments.
• Maintain a good understanding of business applications.

Key Responsibilities:

• Provide Tier IV support and resolution of issues with prevention plans related to Contact Center, ACD, Workforce Management, Quality Monitoring, Reporting Systems, and other services.
• Work with technical staff to understand and resolve software issues.
• Develop conversion and system implementation plans.
• Apply strong communication, analytical, and problem-solving skills to maximize IT systems investments.
• Maintain a good understanding of business applications.