Senior Engineer - Production Support
Company Summary
DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar. Our organization is at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.
Our product portfolio includes Boost Mobile (consumer wireless), DISH TV (direct broadcast satellite), Sling TV (over-the-top service provider), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet).
Our facilities in India are some of EchoStar's largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.
EchoStar does not charge any fees to job applicants or candidates at any point during the recruitment and hiring process. We strongly advise all individuals to be vigilant and disregard any unsolicited requests for payment or personal financial information related to an EchoStar employment opportunity.
Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
- Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow through on actions
- Proactive identification of production issues and resolution
- Own the production environment, monitoring availability and ensure a holistic system health
- Identify and implement corrective actions to resolve issues in a timely manner
- Complete assigned tasks for change requests and incident tickets
- Resolve issues within SLA
- Achieve 90% automation and reduce manual intervention
Skills - Experience and Requirements
- Engineering degree with 5+ years of experience in Application Support
- Dynatrace - experience in analysing issue, configuring alerts, creating dashboards (minimum of 2 to 3 years)
- SQL Queries - experience in writing complex queries and working with data models (minimum of 2 to 3 years)
- Expert in Apigee, Apigee-x and Seibel
- Scripting/Programming - Python programming preferred, Shell scripting
- AWS - Preferred AWS Solution Architect Associate - should have knowledge around EKS, load balancers, EC2, Route 53, Multi region, Cloudwatch querying a must
- APIs - Good understanding of REST APIs and working experience with Postman/Ready API
- Good analytical and problem solving skills
- Good functional knowledge around Retail and Telecom
- Ready to work in shifts - 24x7
- Excellent communication, presentation and documentation skills
