AWS Cloud & Data Platform Support Engineer

Job Title: AWS Cloud & Data Platform Support Engineer

(Infrastructure & Data Platform Operations Engineer)

Experience: 4–6 Years

Role Summary

We are looking for an experienced AWS Cloud & Data Platform Support Engineer to provide operational support, administration, and monitoring of cloud infrastructure and data platform services. The ideal candidate should have strong AWS and Linux administration skills, hands-on production support experience, and the ability to troubleshoot, automate, and maintain critical platform services in a 24x7 environment.

Key Responsibilities

• Provide L2/L3 support for AWS cloud infrastructure and data platform services.
• Manage and support AWS EC2 environments, including AMI(Amazon Machine Image) lifecycle activities (release, republishing, retagging, and compliance-related tasks).
• Perform Linux administration on RHEL and Amazon Linux servers, including patching, upgrades, troubleshooting, and vulnerability remediation.
• Handle infrastructure incidents, service requests, change requests, and problem management activities following ITIL processes.
• Perform daily health checks, monitoring, availability management, and operational support activities.
• Support infrastructure provisioning and configuration management using Terraform.
• Monitor and troubleshoot platform and infrastructure issues using Datadog and Grafana.
• Support backup, recovery, system restoration, and environment maintenance activities.
• Collaborate with application, platform, and vendor teams to ensure platform stability and SLA adherence.
• Identify opportunities for automation and operational efficiency improvements.

Required Skills

• AWS Cloud Services (EC2, AMI Management)
• Linux Administration (RHEL, Amazon Linux)
• Terraform (Infrastructure as Code)
• Datadog and Grafana Monitoring
• Incident, Change, and Problem Management
• Production Support / Operations Experience
• Strong troubleshooting and root cause analysis skills
• Good communication and stakeholder management skills

Preferred Skills

• Python Scripting and Automation
• AWS Lambda
• AWS Step Functions
• AWS Glue
• Amazon EMR / EMR Serverless
• Apache Airflow
• Exposure to Data Platform Operations and ETL support

Preferred Qualifications

• Experience supporting cloud-based data platforms and critical production environments.
• Knowledge of monitoring, observability, and automation best practices.
• AWS certifications will be an added advantage.